Skip to main content
Back to Analytics Overview The Selected Hours Report shows daily totals of every agent’s productive hours, determined by built-in and custom statuses selected by users.

​
Generating the Report

  1. On the Reports tab, select New Report.
  2. In the list of reports, choose Selected Hours Report.
  3. Enter the Report Name and Report Description.
  4. Select the Time Period.
  5. Select the Data Filters.
  6. Select Report Generation and choose from the following options:
    • Run On Demand
    • Schedule — You can create up to six schedules (only one if you select Hourly). Schedule Options
  7. Select Format:
    • PDF
    • CSV
  8. Enter a Send To address (single email address or mailing list).
  9. Select Create.
  10. The Selected Hours Report is generated. Selected Hours Report Created
  11. Select the Run icon next to the report instance. Run Selected Hours Report
Run On Demand: Triggers report generation immediately when selected. Schedule: Sets the report to generate automatically on the scheduled day and time, without needing to select Run.
  1. Select the PDF/Page icon to generate the report output. PDF Selected Hours Report
The red dot beside the report indicates it was generated within the last 24 hours. You can download, save, and view the report in PDF format.
The report is generated and available for download. Selected Hours Report Output