- Summary Dashboard
- Conversations Dashboard
- Users Dashboard
- Performance Dashboard
- NLP Insights
- Conversation Insights
- Conversations History
- Conversation Flows
- Task Execution Logs
- Feedback Dashboard
By default, the AI Agent dashboard displays data for the past 24 hours.
Filter Criteria Descriptions
The following table describes all filter criteria available on the Kore.ai platform.| Filter | Description |
|---|---|
| Date | Select a specific period to display conversations from that time. Format: MM-DD-YYYY. Options: 24 Hours (default) – data from the preceding 24 hours; 7 Days – data from the past seven days, starting from the selected or current day; Custom – choose a start and end date (up to 90 days). |
| Conversation Type | Filters data by interactive or non-interactive conversation type. Developer interactions are not included. |
| Conversation Status | Filters by Active Conversations (ongoing) or Closed Conversations (ended sessions). |
| UserID | Filters by Kore User ID (platform-generated) or Channel User ID (email from the channel). You can include or exclude a selected user ID. Type the first three characters to populate the dropdown. Channel-specific IDs are shown only for users active during the selected period. For Enterprise AI Agents, the Kore registered email appears under Channel ID. |
| Languages | For multi-lingual AI Agents, filters conversations by specific languages. All enabled languages are shown by default. Not available on the Performance tab of NLP Insights. |
| Channels | Filters data by specific channels when the AI Agent is published in multiple channels. All enabled channels are shown by default. |
| Task/Intent | Filters conversations by specific tasks or intents. All tasks and intents are shown by default. Not available on the Intent Not Found tab of NLP Insights. |
| Utterance Type | Filters by Trained or Not Trained utterances. Both are shown by default. Available only on the Intent Found tab of NLP Insights. |
| Utterance Status | Filters by utterance status: Reviewed or Yet to be Reviewed. |
| Intent Type | Filters by conversation skill: Dialog Tasks, FAQs, or Small Talks. |
| Dialog Tasks | Filters by specific dialog tasks selected from the Dialog Tasks dropdown. |
| Ambiguous | Select Show Ambiguous to filter conversations where multiple intents were identified and the user was asked to choose. Available only on the Intent Not Found tab of NLP Insights. |
| Developer Interactions | Select Include Developer Interactions to include developer interactions in results. Excluded by default. Applies to both AI Agent owners and shared developers. |
| Custom Tags | Filters by custom tags at three levels: User Level (tags on user information), Message Level (tags on the current node’s message, or the previous node with a message), and Session Level (tags for the current session). Set the condition to Contain or Does Not Contain the specified value. Not available on the Debug Logs tab of NLP Insights. Tags are defined as key-value pairs from script nodes, message/entity/confirmation prompts, error prompts, Knowledge Graph responses, BotKit SDK, and other locations. Use the following scripts to add tags: tags.addUserLevelTag("tagname","tagvalue"), tags.addSessionLevelTag("tagname","tagvalue"), tags.addMessageLevelTag("tagname","tagvalue"). |
To see filters from UserID through Custom Tags, click the More Filters dropdown.
Filter Criteria Matrix
The following matrix shows which filter criteria are available on each dashboard and their default values.| Filter Type | Overview Dashboard | Conversation Dashboard | Users Dashboard | Performance Dashboard | Conversations History Dashboard | NLP Insights | Conversational Insights | Default Value |
|---|---|---|---|---|---|---|---|---|
| Date Period | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | 24 Hours |
| Conversation Type | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | Interactive |
| Conversation Status | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | Closed |
| Channels | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ALL |
| Custom Tags | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | None |
| Language | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ✔ | ALL |
| UserID | X | X | X | X | X | ✔ | X | None |
| Task / Intent | X | X | X | X | X | ✔ | ✔ | None |
| Utterance Type | X | X | X | X | X | ✔ | X | Both |
| Developer Interactions | X | X | X | X | X | ✔ | X | Checked |
| Utterance Status | X | X | X | X | X | X | ✔ | Both |
| Intent Type | X | X | X | X | X | X | ✔ | Dialog Tasks |