Dashboard Filters

Back to Analytics Overview

Dashboard filters let you narrow the analytics data displayed across the following dashboards in the Analytics section based on your selections.

• Summary Dashboard
• Conversations Dashboard
• Users Dashboard
• Performance Dashboard
• NLP Insights
• Conversation Insights
• Conversations History
• Conversation Flows
• Task Execution Logs
• Feedback Dashboard

To understand which filters are available on each dashboard, see the Filter Criteria Matrix.

By default, the AI Agent dashboard displays data for the past 24 hours.

---

Filter Criteria Descriptions

The following table describes all filter criteria available on the Platform.

Filter	Description
Date	Select a specific period to display conversations from that time. Format: MM-DD-YYYY. Options: 24 Hours (default) - data from the preceding 24 hours; 7 Days - data from the past seven days, starting from the selected or current day; Custom - You can filter dashboard data and exports by selecting a date range (including periods beyond 7 days or a custom range), specifying precise start and end date-time values down to minutes, and choosing a timezone from the dropdown, which defaults to UTC+5:30.
Conversation Type	Filters data by interactive or non-interactive conversation type. Developer interactions aren’t included.
Conversation Status	Filters by Active Conversations (ongoing) or Closed Conversations (ended sessions).
UserID	Filters by Kore User ID (platform-generated) or Channel User ID (email from the channel). You can include or exclude a selected user ID. Type the first three characters to populate the dropdown. Channel-specific IDs are shown only for users active during the selected period. For Enterprise AI Agents, the Kore registered email appears under Channel ID.
Languages	For multi-lingual AI Agents, filters conversations by specific languages. All enabled languages are shown by default. Not available on the Performance tab of NLP Insights.
Channels	Filters data by specific channels when the AI Agent is published in multiple channels. All enabled channels are shown by default.
Task/Intent	Filters conversations by specific tasks or intents. All tasks and intents are shown by default. Not available on the Intent Not Found tab of NLP Insights.
Utterance Type	Filters by Trained or Not Trained utterances. Both are shown by default. Available only on the Intent Found tab of NLP Insights.
Utterance Status	Filters by utterance status: Reviewed or Yet to be Reviewed.
Intent Type	Filters by conversation skill: Dialog Tasks, FAQs, or Small Talks.
Dialog Tasks	Filters by specific dialog tasks selected from the Dialog Tasks dropdown.
Ambiguous	Select Show Ambiguous to filter conversations where multiple intents were identified and the user was asked to choose. Available only on the Intent Not Found tab of NLP Insights.
Developer Interactions	Select Include Developer Interactions to include developer interactions in results. Excluded by default. Applies to both AI Agent owners and shared developers.
Custom Tags	Filters by custom tags at three levels: User Level (tags on user information), Message Level (tags on the current node’s message, or the previous node with a message), and Session Level (tags for the current session). Set the condition to Contain or Does Not Contain the specified value. Not available on the Debug Logs tab of NLP Insights. Tags are defined as key-value pairs from script nodes, message/entity/confirmation prompts, error prompts, Knowledge Graph responses, BotKit SDK, and other locations. Use the following scripts to add tags: tags.addUserLevelTag("tagname","tagvalue"), tags.addSessionLevelTag("tagname","tagvalue"), tags.addMessageLevelTag("tagname","tagvalue").

Select More Filters to access filters from UserID through Custom Tags.

The UTC Time Zone filter is available on the Summary, Conversations, Users, and Performance dashboards, while the Time Range filter is available on the Feedback, Conversation Insights, Custom, Task Execution Logs, and NLP Insights dashboards.

---

Filter Criteria Matrix

The following matrix shows which filter criteria are available on each dashboard and their default values.

Filter Type	Overview Dashboard	Conversation Dashboard	Users Dashboard	Performance Dashboard	Conversations History Dashboard	NLP Insights	Conversational Insights	Default Value
Date Period	✔	✔	✔	✔	✔	✔	✔	24 Hours
Conversation Type	✔	✔	✔	✔	✔	✔	✔	Interactive
Conversation Status	✔	✔	✔	✔	✔	✔	✔	Closed
Channels	✔	✔	✔	✔	✔	✔	✔	ALL
Custom Tags	✔	✔	✔	✔	✔	✔	✔	None
Language	✔	✔	✔	✔	✔	✔	✔	ALL
UserID	X	X	X	X	X	✔	X	None
Task / Intent	X	X	X	X	X	✔	✔	None
Utterance Type	X	X	X	X	X	✔	X	Both
Developer Interactions	X	X	X	X	X	✔	X	Checked
Utterance Status	X	X	X	X	X	X	✔	Both
Intent Type	X	X	X	X	X	X	✔	Dialog Tasks