Query Insights

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The Query Insights dashboard provides detailed analytics for user queries processed by Search AI. It helps you understand search behavior, identify frequently asked questions, evaluate answer effectiveness, and troubleshoot individual search interactions.

Key Features

• Detailed Analytics: Understand user behavior and spot common query patterns.
• Answer Feedback: Collect and analyze feedback to assess the quality of your responses.
• Debugging: Use insights to troubleshoot problems and improve application performance.
• Continuous Improvement: Identify areas for enhancement to ensure more accurate and relevant responses.

To view, go to the Analytics page and select Query Insights.

Query Overview

The dashboard displays all user queries for the selected time period. You can switch between:

• Queries with Results: Displays queries that returned one or more search results.
• Queries without Results: Displays queries that did not return any search results.

Each query includes the following information:

Column	Description
Query	The search query submitted by the user.
Last Asked	The most recent date and time the query was submitted.
Times Asked	Total number of times the query was submitted.
With Results	Number of searches that returned results.
AI Answer	Number of searches for which an AI-generated answer was returned.
Clicks	Number of user clicks on search results.
Feedback	Overall feedback received for answers generated for the query.

Use these metrics to identify popular searches, monitor answer coverage, and evaluate user engagement.

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Filtering and Sorting

Filter Queries

Use the filters at the top of the page to narrow the displayed results.

Using Time Range: Select a predefined time range, such as Last 24 Hours, or choose a custom date range.

Using More Filters: Select More Filters to filter analytics by:

• Interaction Type
• Channels
• Custom Analytics Metadata

Custom Analytics Metadata lets you filter analytics using metadata sent in the analyticsMetadata field of the Advanced Search API request.

For each metadata filter, specify:

• Field: Select the metadata key.
• Operator: Select the comparison operator.
• Value(s): Enter one or more values.

You can combine multiple metadata filters using AND conditions.

Custom Analytics Metadata filters are available only for search requests that include the analyticsMetadata field.

Search and Sort Queries

Use the controls above the query list to quickly locate and organize query records.

• Search: Find specific queries using keywords.
• Sort By: Sort queries based on available metrics, such as query frequency or recency.

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Detailed Information on Each Query

The detailed view provides complete information about an individual search interaction across multiple tabs.

Tab	Description
Retrieval	Displays the retrieval flow, response time, retrieval events, and retrieval configuration, including the retrieval strategy, embedding model, similarity and proximity thresholds, applied filters, and other retrieval settings.
Overview	Displays the user query, generated answer, search metadata, and user feedback.
Retrieved Chunks	Lists all retrieved chunks, the chunks sent to the LLM, and the chunks used to generate the final answer.
Clicks	Displays user click activity for the search results returned for the query.
Request and Response	Displays the complete request and response payload for the search interaction.
JSON View	Opens the complete interaction details in JSON format for debugging and analysis.

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