Engagement Analytics

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The Engagement dashboard helps you understand how users interact with Search AI. It provides visibility into search activity, answer effectiveness, user engagement trends, and response latency. Use this dashboard to analyze user engagement patterns, measure answer effectiveness and retrieval and response performance.

To access the Engagement dashboard:

1. Navigate to Analytics.
2. Under Search AI, select Engagement.

Key Engagement Metrics

Metric	Description
Total Searches	Total number of searches performed during the selected period.
Result Rate	Percentage of searches that returned results.
AI Answer Rate	Percentage of AI searches that generated valid AI answers.
Avg. Retrieval Latency	Average time taken to retrieve search results.
Active Users	Number of unique users who performed searches.
Avg. Searches/Day	Average number of searches performed per day.
Avg. Searches/User	Average number of searches performed by each user.
Avg. Searches/Session	Average number of searches performed within a session.

Search Trends

The Search Trends chart helps visualize search activity over time.

The chart displays:

• All searches.
• Searches with results.
• Searches with clicks.

Use this chart to identify peak usage periods, analyze search adoption trends, compare successful searches against total searches and monitor click engagement over time.

You can toggle individual trend lines on or off from the legend.

Response Latency

The Response Latency section helps monitor search response performance.

This section includes:

• Average end-to-end latency
• Retrieval latency
• LLM response latency

Use these metrics to:

• Identify slow response patterns.
• Monitor overall answer performance.
• Analyze retrieval and generation delays.

Retrieval Time Distribution

The Retrieval Time Distribution chart shows how searches are distributed across latency ranges. Use this chart to:

• Understand typical retrieval performance.
• Identify slow-performing searches.
• Monitor latency consistency across requests.

Use More Filters to filter analytics by Interaction Type, Channels, or Custom Analytics Metadata. Custom Analytics Metadata filters use the metadata sent in the analyticsMetadata field of the Advanced Search API request.