Agents API

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Use this API to get all agent details associated with an accountId.

Field	Details
Method	GET
Endpoint	https://{{host}}/agentassist/api/public/analytics/account/{{Accountid}}/agents
Content-Type	application/json
Authorization	auth: {{JWT}} See How to generate the JWT Token.
API Scope	WFM Integration

Path Parameters

Parameter	Description	Type
host	Environment URL, for example, https://platform.kore.ai	string, required
AccountId	The unique ID associated with the account.	string, required

Sample Request

curl --location 'https://{{host}}/agentassist/api/public/analytics/account/636f5b36bcf8a8c7101exxxx/agents?offset=0&limit=5' \
--header 'auth: <token>' \
--header 'Content-Type: application/json'

Sample Response

[
	{
		accountId: "63fb9a0f90425b644d3exxxx",
		"agentId":"a-59bb17e-0cae-46b0-8d80-a8a8ac34xxxx",
		"firstName": "Tony",
		"lastName": "Stark"
	}
]

Response Body Parameters

Parameter	Description	Type
accountId	The unique ID associated with the account. For example, 63fb9a0f90425b644d3ec070.	String
agentId	The unique ID of the agent. For example, a-59bb17e-0cae-46b0-8d80-a8a8ac34e55c.	String
firstName	The agent’s first name. For example, Tony.	String
lastName	The agent’s last name. For example, Stark.	String