The single top-level node. Named after the AI Agent by default (editable). Not used for path qualification in Ontology KGs. Max 100 FAQs at root (Ontology KG).
First-Level Node
Direct children of the root. Recommended for high-level categories (e.g., departments, features).
Leaf Node
Any node at level 2 or deeper.
The KG engine does not use parent-child relationships when evaluating FAQ matches. All nodes are considered equally, regardless of position.
A trait is a collection of user utterances that characterize the nature of a query. Traits are applied to terms across the ontology to filter irrelevant suggestions.
If the user’s utterance matches a trait, the assistant searches only the nodes associated with that trait.
Question-answer pairs. Add alternate questions to cover different phrasings. Precede an alternate question with || to define it as a pattern. Max 50,000 FAQs total.
Task
Links to a Dialog Task. Use for FAQs that require multi-turn or complex conversations.
For Few-Shot KGs, you can add all FAQs directly to the root node (no ontology required).
Default terms are not available in Few-Shot KGs, except when migrating from an Ontology KG (existing Default terms remain until edited, then become Organizer terms).
Path-Level Synonyms are supported only for Mandatory Terms and Tags.
