Go To Flow Node

Use this node to navigate from a parent flow to a target flow that handles a specific part of the customer interaction.

Configure the Node

General Settings

In General Settings, configure the following:

1. Custom Name: Enter a name to identify the node.
2. Transfer To: Under Choose a Flow, select the target flow from the dropdown.

Error Handling

Use this section to handle system errors during customer interactions.

• Your Message to User: Select a message type under Choose your message type:

  • Text to Speech: Type or select a message to convert to speech. Click + Create New to add a new prompt, or + Add Another to define multiple messages (one is randomly selected at runtime).

    

  • Audio File: Type a message or click + Upload New to upload an .mp3 or .wav file.

    

  • Link: Click + Create New to add message text and an audio file URL (.mp3 or .wav). Click + Add Another for additional URLs.

    

• Go to node: Select the node to direct the error handling flow. You can create a new node or select an existing one.

  !!! note

  Waiting experience overrides defined in GoTo flows don’t override waiting experience utils configured in main flows.