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Use this node to send automated messages to customers via voice or chat.

Configure the Node

General Settings

In General Settings, configure the following: General Settings
  1. Custom Name: Enter a name to identify the node.
  2. Your Message to User: Select a message type under Choose your message type:
    • Text to Speech: Type or select a message to convert to speech. Click + Create New to add a new prompt, or + Add Another to define multiple messages (one is randomly selected at runtime). Text to Speech
    • Audio File: Type a message or click + Upload New to upload an .mp3 or .wav file. Audio File
    • Link: Click + Create New to add message text and an audio file URL (.mp3 or .wav). Click + Add Another for additional URLs. Link
    • Go to node: Select the node for error handling. You can create a new node or select an existing one.

Pass Data from Experience Flow to Dialog in a Child Bot

You can use a script to read data from an experience flow and pass it to a dialog in a child bot. The script node sets a variable from the current user session and stores it using userSessionUtils. Learn more.