Split Node

Use this node to route inbound queries to different flow branches based on defined conditions. Conditions use context variables that define scope within a dialog task. The syntax for a context variable is:

context.contextvariable.<< context variable name >>

For example, the intent context variable is:

context.intent.<< intent name >>

Context variables are managed by AI for Service. Learn more. !!! Note The Split node supports a maximum of 10 branches.

Configure the Node

General Settings

In General Settings, configure the following:

Custom Name: Enter a name to identify the node.
Under Execute branches where condition matches, define conditions using IF / ELSE-IF / ELSE logic with context variables and AND / OR operators:
- IF: Routes the flow when the specified condition is met.
- ELSE-IF: Defines an additional condition when the IF condition is not met.
- ELSE: Routes the flow when none of the preceding conditions are met.
Under the first Action dropdown, select the branch name to route to when the IF condition is met.
Click Add ELSE-IF to add more conditions.
Under the second Action dropdown, select the branch name for the ELSE condition. !!! Note Condition setup follows the same process as Automation AI. Learn more.

To delete a condition, click the Delete icon next to it.

Error Handling

Use this section to handle system errors during customer interactions.

Your Message to User: Select a message type under Choose your message type:
- Text to Speech: Type or select a message to convert to speech. Click + Create New to add a new prompt, or + Add Another to define multiple messages (one is randomly selected at runtime).
- Audio File: Type a message or click + Upload New to upload an .mp3 or .wav file.
- Link: Click + Create New to add message text and an audio file URL (.mp3 or .wav). Click + Add Another for additional URLs.
Go to node: Select the node to direct the error handling flow. You can create a new node or select an existing one.