Solutions

Pre-built Solutions

Deploy domain-specific AI solutions with minimal setup.

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Overview

Pre-built solutions are comprehensive AI packages designed for specific use cases. They include:

• Pre-configured agents with domain expertise
• Common integrations and workflows
• Best-practice instructions and guardrails
• Quick deployment to enterprise channels

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IT Assist

AI-powered IT support for employees.

Capabilities

Feature	Description
Ticket creation	Create and track IT support tickets
Password reset	Guide users through password reset
Software requests	Process software installation requests
Troubleshooting	Common issue resolution guides
Knowledge search	Search IT documentation and FAQs
Status updates	Check ticket and request status

Setup

1. Navigate to Pre-built Solutions → IT Assist
2. Configure integrations:
   • Ticketing system — ServiceNow, Jira Service Management, Zendesk
   • Identity provider — Okta, Azure AD, Google Workspace
   • Knowledge base — Confluence, SharePoint, internal wikis
3. Customize settings:
   • Approval workflows
   • Escalation rules
   • Available software catalog
4. Deploy to channels

Example Interactions

User: I forgot my password
IT Assist: I can help you reset your password. For security, I'll guide
you through our self-service password reset:

1. Go to password.company.com
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for a reset link

If you don't receive the email within 5 minutes, let me know and
I can create a support ticket.

User: I need access to Figma
IT Assist: I can submit a software request for Figma.

Before I proceed:
- Figma Pro license requires manager approval
- Estimated provisioning time: 1-2 business days

Should I submit this request? Your manager (Sarah Chen) will be
notified for approval.

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HR Assist

AI-powered HR support for employees.

Capabilities

Feature	Description
Policy questions	Answer HR policy inquiries
Benefits info	Explain benefits and enrollment
Time off	PTO balance and request guidance
Onboarding	New employee assistance
Payroll queries	Paycheck and compensation questions
Document requests	Employment verification, tax forms

Setup

1. Navigate to Pre-built Solutions → HR Assist
2. Configure integrations:
   • HRIS — Workday, BambooHR, ADP
   • Benefits platform — Benefitfocus, Employee Navigator
   • Knowledge base — HR policies, employee handbook
3. Customize settings:
   • Sensitive topic handling
   • Escalation to HR team
   • Document request workflows
4. Deploy to channels

Example Interactions

User: How many PTO days do I have left?
HR Assist: Based on your current balance:

📅 PTO Balance (as of today):
- Available: 12 days
- Used this year: 8 days
- Pending requests: 0 days

Your annual allowance resets on January 1st. Would you like to
submit a time off request?

User: What's the parental leave policy?
HR Assist: Here's a summary of our parental leave policy:

**Birth parents:**
- 16 weeks paid leave
- Can be taken flexibly within 12 months of birth

**Non-birth parents:**
- 8 weeks paid leave
- Can be taken flexibly within 12 months

**Additional benefits:**
- Gradual return-to-work program available
- Lactation support and facilities

For the full policy, see: [Parental Leave Policy]

Do you have specific questions about eligibility or how to apply?

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Configuring Solutions

Integrations

Pre-built solutions support these integration types:

Category	Systems
Ticketing	ServiceNow, Jira, Zendesk, Freshdesk
HRIS	Workday, BambooHR, ADP, Namely
Identity	Okta, Azure AD, Google Workspace, Ping
Knowledge	Confluence, SharePoint, Notion, Google Drive
Communication	Slack, Teams, Email

Customization

Adapt solutions to your organization:

• Branding — Custom name, icon, welcome message
• Tone — Formal, casual, or custom style
• Scope — Enable/disable specific capabilities
• Escalation — Define when to hand off to humans
• Guardrails — Add organization-specific restrictions

Approval Workflows

Configure approval requirements:

Approval Workflow:
  trigger: "software_request"
  conditions:
    - license_cost > 0
    - requires_admin_access == true
  approvers:
    - manager
    - it_admin (if cost > $500)
  notifications:
    - email
    - slack

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Deployment

Channel Configuration

Deploy to multiple channels simultaneously:

Channel	Setup
Microsoft Teams	Install Teams app, configure permissions
Slack	Add to Slack workspace, set channel access
Web Widget	Embed code in internal portal
AI for Work Assistant	Enable in assistant configuration

Testing

Before full deployment:

1. Deploy to a test channel or user group
2. Run through common scenarios
3. Verify integration connectivity
4. Test escalation workflows
5. Gather feedback from pilot users

Rollout

Recommended rollout approach:

1. Pilot — Small group of early adopters
2. Department — Expand to one department
3. Organization — Full rollout with communication
4. Optimization — Monitor and improve based on usage

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Monitoring

Track solution performance:

Metrics

Metric	Description
Resolution rate	% of queries resolved without escalation
Response time	Average time to first response
User satisfaction	Ratings and feedback scores
Common queries	Most frequent request types
Escalation rate	% of conversations escalated to humans

Alerts

Configure alerts for:

• High escalation rates
• Integration failures
• Unusual query volumes
• Negative feedback trends

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Related

• Custom Agents
• Pre-built Agents
• Analytics