Debug Logs API

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To fetch debug logs of a specific conversation.

Field	Value
Method	GET
Endpoint	https://{{host}}/api/{{version}}/{{botId}}/debuglogs?identity={{identity}}&channelType={{channelType}}&minimumInfo=true&limit=5&offset=300&timezone={{timezone}}
Content Type	application/json
Authorization	auth: {{JWT}} See How to generate the JWT Token.
API Scope	App Builder: Debug Logs; Admin Console: Not Applicable

Path Parameters

Parameter	Description
host	Environment URL, for example, https://platform.kore.ai.
botId	Bot identifier. Access it from the App Profile page of the bot.

Sample Request

curl -X GET \
   'https://{{host}}/api/1.1/{{botId}}/debuglogs?identity={{id}}&channelType=ivrVoice&minimumInfo=true&limit=5&offset=300&timezone=America/New_York' \
  -H 'auth: {{JWT_TOKEN}}'

Query Parameters

Parameter	Description
version	API version. The current version is 1.1.
identity	The channel-specific user identifier.
channelType	Enter the channel type to fetch logs. Channel type such as rtm, ivrVoice, audiocodes, smartassist, korevg, twiliosms, genesys, genesysV2, genericsms, agentassist, webhook, MS Teams, Slack, Mattermost, Facebook, Google Chat, and Telegram
minimumInfo	Set to true to return minimal information.
limit	Number of records to return.
offset	Number of records to skip.
timezone	Timezone for the log timestamps, for example, America/New_York.

Sample Response

[
  {
    "timestamp": "2026-08-26T10:41:13.437Z",
    "debugTitle": "Split0001",
    "debugMessage": "Split Node Execution Completed",
    "debugLevel": "Info",
    "metaInfo": {
      "channel": "ivrVoice",
      "identity": "b243-becc-5cce-a845-f681a62dxx"
    }
  }
]

Response Parameters

Field	Type	Description
timestamp	String	Date and time when the debug log entry was generated in ISO 8601 format.
debugTitle	String	Unique title or identifier of the debug event.
debugMessage	String	Description of the debug event or execution result.
debugLevel	String	Severity level of the log entry, such as Info, Warning, or Error.
metaInfo	Object	Additional metadata associated with the debug log entry.
metaInfo.channel	String	Channel type for which the debug log was generated.
metaInfo.identity	String	Identifier associated with the interaction or session.