streamId.
| Method | POST |
|---|---|
| Endpoint | https://{{host}}/agentassist/api/v1/public/{{streamId}}/queues |
| Content-Type | application/json |
| Authorization | auth: {{JWT}} See How to generate the JWT Token. |
| API Scope | Configuration |
Path Parameters
| Parameter | Description | Type |
|---|---|---|
host | Environment URL, for example, https://platform.kore.ai | string, required |
streamId | You can access it from the App Settings page of the bot. | string, required |
Sample Request
curl --location 'http://{{host}}/agentassist/api/v1/public/st-d2aa65cc-a2d2-5b6d-84d7-861509e2xxxx/queues' \
--header 'accept: application/json' \
--header 'accountId: 649bdcaf5037ed113942xxxx' \
--header 'auth: eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiIxMjM0NTY3ODkwIiwiYXBwSWQiOiJjcy0zOWNkNmJhMC1mNmVlLTViYWUtOWI3ZC03M2I0YmE5N2FjOGIifQ.LAiNcKfUNeDaAtPei1nD6JZJbnEGsv1BKo1pQUexxxx' \
--header 'Content-Type: application/json' \
--data '{
"isActive": true,
"isDefault": false,
"name": "11111122",
"isAdvancedRoutingEnabled": true,
"description": "queue2",
"orgId": "o-a5f1f5a9-2244-5bc7-adf8-bd5e6519xxxx",
"hoursOfOperation": {
"id": "649bdd219d557c241ad0xxxx",
"name": ""
},
"agents": [
{
"userId": "u-be1f62a6-1ea6-59eb-8cae-831edd2xxxx",
"isPreferredAgent": true,
"aId": "a-ee9919b-9343-48eb-a951-1085e06xxxx",
"name": "kjhdkjhsddjk kjadksddjk",
"id": ""
}
],
"skills": [{
"id": "123",
"name": "",
"isExpireEnabled": true,
"expireTime": {
"min": "1",
"sec": "0"
}
}],
"agentGroups": [],
"advancedSettings": {
"preferredAgentTimeout": {},
"isSkillMatchEnabled": true,
"isAffinityMatchEnabled": true
},
"maxTimeout": {
"min": 10,
"sec": 0
}
}'
Sample Response
{
"isActive": true,
"isDefault": true,
"name": "Queue1",
"isAdvancedRoutingEnabled": true,
"description": "queue description",
"orgId": "o-cff7fba7-ebf6-5b01-81a3-42bd24faxxxx",
"createdBy": "u-f9e37b9c-66d5-5525-9df1-da0edbeaxxxx",
"id": "qu-268eda9-ba47-4b03-ab29-d1909c38xxxx",
"hoursOfOperation": {
"id": "h-e8e22e03-fe32-5748-b830-02d161a3xxxx",
"name": "US West Coast"
},
"agents": [
{
"userId": "u-e8e22e03-fe32-5748-b830-02d161a3xxxx",
"name": "Charlie Abraham",
"isPreferredAgent": false,
"skills": [
{ "id": "s-e1e22e03-fe32-5748-b830-02d161a3xxxx", "name": "SILVER" },
{ "id": "s-e1e22e03-fe32-5748-b830-02d161a3xxxx", "name": "GOLD" }
]
}
],
"skills": [
{
"id": "5ff233123124xxxx",
"name": "SILVER",
"isExpireEnabled": true,
"expireTime": { "min": 10, "sec": 20 },
"skillGroupName": "Test",
"skillGroupColor": "#070707"
}
],
"agentGroups": [
{ "id": "ag-ec83505-5152-494d-8071-3b68513cxxxx", "name": "Default Queue" }
],
"advancedSettings": {
"preferredAgentTimeout": { "min": 10, "sec": 20 },
"isSkillMatchEnabled": true,
"isAffinityMatchEnabled": true
}
}
Body Parameters
| Parameter | Description | Type |
|---|---|---|
name | Name of the queue. | string, required |
description | Brief description of the queue. | string, optional |
isAdvancedRoutingEnabled | Whether advanced routing is enabled. | boolean, optional |
hoursOfOperation.id | Hours of operation ID. | string, required |
hoursOfOperation.name | Hours of operation name. | string, optional |
agents.userId | User ID of the agent. Get this from GET /agents. | string, required |
agents.aId | Agent ID. Get this from GET /agents. | string, required |
agents.name | Name of the agent. | string, optional |
agents.isPreferredAgent | Indicates if the agent is a preferred agent. | boolean, required |
skills.id | Skill ID. Get this from GET /skills. | string, required |
skills.name | Name of the skill. | string, optional |
skills.isExpireEnabled | Indicates if the skill should expire. | boolean, required |
skills.expireTime | Time for skill expiration if enabled. | object, optional |
agentGroups | An array of objects containing agentGroupIds. | array, optional |
advancedSettings.preferredAgentTimeout | Preferred agent timeout settings. | object, optional |
advancedSettings.isSkillMatchEnabled | Indicates if skill match is enabled. | boolean, optional |
advancedSettings.isAffinityMatchEnabled | Indicates if agent affinity match is enabled. | boolean, optional |
enableTransferRules | Indicates whether transfer rules are enabled. | boolean, optional |
transferQueues | An array containing queueIds for transfer. | array, optional |