Create an Agent Group API

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Use this API to add an agent group with the given stream ID.

Method	POST
Endpoint	https://{{host}}/agentassist/api/v1/public/{{streamId}}/agent-groups
Content-Type	application/json
Authorization	auth: {{JWT}} See How to generate the JWT Token
API Scope	SmartAssist Analytics

Path Parameters

Parameter	Description	Type
host	Environment URL, for example, https://platform.kore.ai	string, required
BotId	BotId or StreamId. You can access it from the App Settings page of the bot.	string, required

Sample Request

curl --location --request POST 'https://{{host}}/agentassist/api/v1/public/{{streamId}}/agent-groups' \
      --header 'auth: {jwt-code}' \
      --header 'Content-Type: application/json' \
      --data-raw '
     {
      "name": "US West Coast team",
      "description": "US west coast team handles west side.",
     }'

Body Parameters

Parameter	Description	Type
name	Name of the agent group, up to 50 characters.	string, required
description	Brief description of the agent group, up to 50 characters.	string, required

Sample Response

{
    "name": "US West Coast team",
    "description": "US west coast team handles west side.",
}