Export Data by Giving Details

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Export data by accountId and orgId

To get exported data which is one of (skillsGroups, Queues, StandardResponses, Waiting Experience) by giving details with account Id and orgId.

!!! Note

This version will be deprecated soon. Please use Version 2 of this API.

PARAMETER	DESCRIPTION	TYPE
Method	GET
Endpoint	http://{{host}}/agentassist/api/public/analytics/{{streamId}}/importSmartAssistFunctionalities?accountId=&orgId=&type=
Content Type	application/json
Authorization	auth: {{JWT}} See How to generate the JWT Token.
API Scope	SmartAssist Import and Export Feature

Query Parameters

PARAMETER	DESCRIPTION	TYPE
host	Environment URL, for example, https://platform.kore.ai	string, required
AccountId	The Account Id.	string, required
OrgId	The Organization Id.	String, Required
botId	botId or streamId. You can get it from the App Settings page.	string, required

Sample Request

curl --location --request GET 'https://{{host}}/agentassist/api/v1/public/analytics/{{botId}}/importSmartAssistFunctionalities?{{accountId}}&orgId={{orgId}}&type=skillGroups' \
--header 'Accept: application/json, text/plain, */*' 
--header 'Accept-Language: en-GB,en-US;q=0.9,en;q=0.8' 
--header 'AccountId: 63e0f303560867d78313xxxx' 
--header 'Authorization: bearer xxxxbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJzdWIiOiIxMjM0NTY3ODkwIiwiYXBwSWQiOiJjcy05N2IwNDZlMy
1jYzA3LTVhMDEtYmYwNS1jYmZhNzAzMmFlY2IifQ.xv4hGyyqH9JAN8iPIMaxNgOqgr_2gfQGohu3aTCxxxx' 
--header 'Cache-Control: no-cache' 
--header 'Connection: keep-alive' 
--header 'Content-Type: application/json;charset=UTF-8' 
--header 'Pragma: no-cache' 
--header 'User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/104.0.0.0 Safari/537.36' 
--header 'X-Timezone: Asia/Calcutta' 
--header 'X-Timezone-Offset: -330' 
--header 'app-language: en' 
--header 'bot-language: en' 
--header 'sec-ch-ua-platform: "Linux"' 
--header 'smartassist: true' 
--header 'state: configured'
--header 'auth: <token>'

Sample Response

[
    {
        "_id": "6666a49c085d6b9b1905xxxx",
        "name": "Default SkillGroup",
        "description": "Default SkillGroup(Auto Created).",
        "status": "ACTIVE",
        "color": "#D2000D",
        "skills": [
            {
                "_id": "6666a49c085d6b9b1905xxxx",
                "name": "Default Skill",
                "isDefault": true,
                "description": "Default Skill(Auto Created).",
                "status": "ACTIVE",
                "lname": "default skill",
                "iId": "st-25c28277-bf42-5309-af41-15f8eb7exxxx",
                "createdByAId": "a-b6697a9-2c4c-4931-8798-161d0590xxxx"
            }
        ],
        "lname": "default skillgroup",
        "isDefault": true,
        "iId": "st-25c28277-bf42-5309-af41-15f8eb7exxxx",
        "createdByAId": "a-b6697a9-2c4c-4931-8798-161d0590xxxx",
        "agentGroups": [],
        "agents": []
    },
    {
        "_id": "67dbb2d456aec476d255xxxx",
        "name": "Default SkillGroup1",
        "description": "Default SkillGroup(Auto Created).",
        "status": "ACTIVE",
        "color": "#D2000D",
        "skills": [
            {
                "_id": "67dbb2d456aec476d255xxxx",
                "name": "Default Skill",
                "isDefault": true,
                "description": "Default Skill(Auto Created).",
                "status": "ACTIVE",
                "lname": "default skill",
                "iId": "st-25c28277-bf42-5309-af41-15f8eb7exxxx",
                "createdByAId": "a-b6697a9-2c4c-4931-8798-161d0590xxxx"
            }
        ],
        "lname": "default skillgroup1",
        "isDefault": true,
        "iId": "st-25c28277-bf42-5309-af41-15f8eb7exxxx",
        "createdByAId": "a-b6697a9-2c4c-4931-8798-161d0590xxxx",
        "agentGroups": [],
        "agents": []
    }
]

Response Parameters

Parameter	Type	Description
_id	String	Unique identifier of the skill group or skill.
name	String	Name of the skill group or skill.
description	String	Description of the skill group or skill.
status	String	Current status (for example, ACTIVE).
color	String	Hex code representing the skill group’s color. (Skill Group only)
skills	Array	List of skill objects associated with the skill group.
isDefault	Boolean	Indicates whether the skill group or skill is the default.
lname	String	Lowercase version of the name.
iId	String	Stream or application id. For example, st-25c28277-bf42-5309-af41-15f8eb7exxxx
createdByAId	String	Identifier of the agent who created the skill group or skill.
agentGroups	Array	List of agent group identifiers. (Skill Group only)
agents	Array	List of agent identifiers. (Skill Group only)