Fetch Call Recording

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Fetch Call Recording

To retrieve the recording of a specific call using either the userId or sessionId.

Method	GET
Endpoints	https://{{host}}/api/public/bot/{{botId}}/recordings?{{userId}}
	https://{{host}}/api/public/bot/{{botId}}/recordings?{{sessionId}}
Content Type	application/json
Authorization	auth: {{JWT}} See How to generate the JWT Token
API Scope	SmartAssist Recordings

Path Parameters

PARAMETER	DESCRIPTION	TYPE
host	Environment URL, for example, https://platform.kore.ai	string, required
botId	botId or streamId. You can get it from the App Settings page.	string, required

Query Parameters

PARAMETER	DESCRIPTION	TYPE
userId	The ID of the user whose conversation history will be accessed. It can be a user email id or an enterprise-assigned unique id.	string, required
sessionId	The unique identifier for the session record.	string, required

Sample Requests

curl --location --request GET '{{host}}/api/1.1/public/bot/{{botId}}/recordings?userId={{userId}}' \
--header 'auth: {{JWT_TOKEN}}'
curl --location --request GET '{{host}}/api/1.1/public/bot/{{botId}}/recordings?sessionId={{sessionId}}' \
--header 'auth: {{JWT_TOKEN}}'

Sample Response

{
    "recording": [
        "data:audio/wav;base64,{encodedFileInTheSpecifiedFormat}"
    ]
}