Fetch Voicemail Recording

Back to API List

Fetch Voicemail Recording

This API facilitates the downloading of voicemail recordings. The API provides an S3-hosted URL where the voicemail recording can be accessed.

Method	GET
Endpoint	https://{{host}}/api/public/bot/{{botId}}/voicemail?sessionId={{sessionId}}&transcription=true
Content Type	application/json
Authorization	auth: {{JWT}} See How to generate the JWT Token
API Scope	SmartAssist Voicemail

Path Parameters

Parameter	Description	Type
host	Environment URL, for example, https://platform.kore.ai	string, required
botId	botId or streamId. You can get it from the App Settings page.	string, required

Query Parameters

Parameter	Description	Type
sessionId	The unique identifier for the session record. You can access it from the conversation logs.	string, required
transcription	Controls whether the API returns text transcriptions of the voicemail messages. When set to true, the response includes machine-generated transcripts for each voicemail.	boolean, required

Sample Request

curl --location 'https://{{host}}/api/public/bot/{{botId}}/voicemail?sessionId=67aa38026e199c8f470exxxx&transcription=true' \
--header 'auth: eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJhcHBJZCI6ImNzLTQ0YTIzOTNmLTk4MTEtNWY3Mi04NGUyLTM0YTY4MzI4N2I1ZCJ9.kW9tN1gTUW7QjFrHvwBp-EcRu8QhBK223Xi2NgZxxxx' \
--data ''

Sample Response

{
   "status": "success",
   "voicemail recording": [
       {
           "fileName": "voicemail_67aa38026e199c8f470exxxx.wav",
           "fileUrl": "https://agentassist-az.korebots.com/api/getMediaStream/smartassistrecording/UAT/o-2b41857b-a1cb-5862-8faf-e3d99c3axxxx/st-b110e148-7428-5295-960b-099e8167xxxx/2025/10-02-2025/f-71f45a0e-da5a-5989-8a73-341a199bxxxx.wav?e=1739359482&n=3757551799&s=IldYeks0dFNacGtWbjJicGpNNU5KL0ZNUWtWZVhUQm9yelFMeVk2SDdkcWM9xxxx"
       }
   ],
   "transcriptions": [
       {
           "_id": "ms-dbd18b09-a8d5-54f3-a936-f694d6adxxxx",
               "botId": "st-6cbdca58-bf5e-5d9b-bc21-cb37bef2xxxx",
               "type": "incoming",
               "status": "received",
               "channels": [
                   {
                       "handle": {
                           "userId": "u-353e231f-f6d7-5de2-bd88-5323235fxxxx",
                           "taskBotId": "st-6cbdca58-bf5e-5d9b-bc21-cb37bef2xxxx"
                       },
                       "from": "u-353e231f-f6d7-5de2-bd88-5323235fxxxx",
                       "botInfo": {
                           "chatBot": "SmartAssist",
                           "taskBotId": "st-6cbdca58-bf5e-5d9b-bc21-cb37bef2xxxx"
                       },
                       "type": "korevg",
                       "cc": [
                           "",
                           ""
                       ],
                       "bcc": [
                           "",
                           ""
                       ]
                   }
               ],
               "components": [
                   {
                       "_id": "cp-73136603-181e-587a-a9b8-99a65595xxxx",
                       "cT": "text",
                       "data": {
                           "text": "Hi, this is voicemail testing."
                       },
                       "thumbnails": []
                   }
               ],
               "createdBy": "u-353e231f-f6d7-5de2-bd88-5323235fxxxx",
               "createdOn": "2025-02-11T13:57:42.032Z",
               "lmodifiedBy": "u-353e231f-f6d7-5de2-bd88-5323235fxxxx",
               "lmodifiedOn": "2025-02-11T13:57:42.032Z",
               "sessionId": "67ab573f3685d1ba9954xxxx",
               "isBB": 0,
               "isD": 0,
               "ms": 1,
               "chnl": "korevg",
               "lang": "en",
               "sT": 1,
               "author": {
                   "id": "u-353e231f-f6d7-5de2-bd88-5323235fxxxx",
                   "type": "VOICEMAIL"
               },
               "__lModifiedOn__": "2025-02-11T13:57:42.000Z",
               "timestampValue": 1739282262039,
               "__v": 0,
               "resourceid": "messagestore"
           }
   ]
}

Response Body Parameters

Status	Description	Type
status	The status of the API request. For example, “success”.	string
voicemail_recording	An array of voicemail recording objects.	array
voicemail_recording[].fileName	The name of the voicemail audio file.	string
voicemail_recording[].fileUrl	The URL to stream/download the voicemail recording.	string
transcriptions	An array of transcription objects for the voicemail messages.	array
transcriptions[]._id	Unique identifier for the transcription.	string
transcriptions[].botId	Identifier of the bot that processed the voicemail.	string
transcriptions[].type	Type of message. For example, “incoming”.	string
transcriptions[].status	Status of the transcription. For example, “received”.	string
transcriptions[].channels	Array of channel information objects.	array
transcriptions[].components	Array of message component objects.	array
transcriptions[].components[].cT	Component type. For example, “text”.	string
transcriptions[].components[].data.text	The transcribed text of the voicemail.	string
transcriptions[].createdOn	The timestamp of when the transcription was created.	string
transcriptions[].lmodifiedOn	The timestamp of when the transcription was last modified.	string
transcriptions[].sessionId	Unique session identifier.	string
transcriptions[].lang	Language code of the transcription. Example: “en”.	string
transcriptions[].author	Information about the voicemail author.	object
transcriptions[].author.id	Unique identifier of the author.	string
transcriptions[].author.type	Type of the author. For example, “VOICEMAIL”.	string