Queues API

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Queues API

To get the Queues/Skills associated with an accountId.

Method	GET
Endpoint	https://{{host}}/agentassist/api/public/analytics/account/{{accountId}}/queues
Content-Type	application/json
Authorization	auth: {{JWT}} See How to generate the JWT Token.
API Scope	WFM Integration

Path Parameters

Parameter	Description	Type
host	The environment URL. Example: https://platform.kore.ai	string (required)
accountId	The unique identifier for the account.	string (required)

Sample Request

curl --location 'https://{{host}}/agentassist/api/public/analytics/account/{{accountId}}/queues' \
--header 'auth: <token>' \
--header 'Content-Type: application/json'

Sample Response

 [
	{
		accountId: "63fb9a0f90425b644d3exxxx",
		"collectionPointId":"qu-59bb17e-0cae-46b0-8d80-a8a8ac34xxxx",
		"Description": "Default Queue"
	}
]

Body Parameters

Parameter	Description	Type
accountId	Unique identifier for the account. Example: 63fb9a0f90425b644d3exxxx.	String
collectionPointId	Unique identifier for the collection point (queue). Example: qu-59bb17e-0cae-46b0-8d80-a8a8ac34xxxx.	String
description	Description of the collection point or queue. Example: Default Queue.	String