Start Voice Campaign v2

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Start Voice Campaign API-v2

Use this API to start an active Voice campaign for a given stream ID and campaign ID.

Method	POST
Endpoint	https://{{host}}/api/v2/public/{{streamID}}/campaign/trigger/{{campaignId}}?accountId={{accountId}}\&campaignType=voice\&trigger=play
Content-Type	application/json
Authorization	auth: {{JWT}} See How to generate the JWT Token
API Scope	Campaign Management

Path Parameters

Parameter	Description	Type
host	Environment URL, for example, https://platform.kore.ai	string, required
streamId	Bot ID or Stream ID. You can get it from the general settings page.	string, required
campaignId	Unique identifier of the campaign to trigger.	string, required

Query Parameters

Parameter	Description	Type
campaignType	Type of campaign. Use "voice" for voice campaign.	string, required
trigger	Action to perform. Use "play" to start.	string, required

Sample Request

curl --location 'https://{{host}}/api/v2/public/{{streamID}}/campaign/trigger/{{campaignId}}?accountId={{accountId}}&campaignType=voice&trigger=play' \
--header 'auth: <token>' \
--header 'accountid: 67777ce93e25326494xxxxx' \
--header 'iid: st-0603182c-7ffb-53c3-b307-47ca14bxxxxx' \
--header 'Content-Type: application/json' \
--data '{}
'

Headers

Header	Description	Required/Optional
auth	JWT token for authentication.	required
iid	The Application Id.	required
accountId	The Account Id.	required

Sample Response

{
    "status": "Active",
    "message": "Campaign Started",
    "totalCallsCompleted": 0,
    "updatedAt": "2025-12-05T11:56:13.241Z",
    "campaignInstanceId": "cid-835ee4a-697e-4846-8340-7e3e301xxxxx"
}

Response Parameters

Parameter	Description	Type
status	Indicates the current status of the campaign. For example, Active	string
message	Success confirmation message. For example, Campaign Started	string
totalCallsCompleted	Number of completed calls at the time of starting the campaign.	number
updatedAt	ISO timestamp when the campaign was activated.	string
campaignInstanceId	ID of the specific campaign instance that was started.	string