Update a Specific Queue

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Update a Specific Queue

To update a specific queue with the given streamId and queuesId.

Method	PUT
Endpoint	https://{{host}}/agentassist/api/v1/public/{{streamId}}/queues/{{queueId}}
Content Type	application/json
Authorization	auth: {{JWT}} See How to generate the JWT Token
API Scope	Configuration

Path Parameters

Parameter	Description	Type
host	Environment URL, for example, https://platform.kore.ai	string
streamId	botId or streamId. You can get it from the App Settings page.	string
id	Can be taken from the /queues GET API.	string

Sample Request

curl --location --request PUT 'https://{{host}}/agentassist/api/v1/public/{{streamId}}/queues/{{queueId}}' \
  -H 'accept: application/json' \
  -H 'accountId: 62cd37c6f35860734283xxxx' \
  -H 'Content-Type: application/json' \
  -d ''

Sample Response

{
  "isActive": true,
  "isDefault": true,
  "name": "Queue1",
  "isAdvancedRoutingEnabled": true,
  "description": "queue description",
  "orgId": "o-cff7fba7-ebf6-5b01-81a3-42bd24faxxxx",
  "createdBy": "u-f9e37b9c-66d5-5525-9df1-da0edbeaxxxx",
  "id": "qu-268eda9-ba47-4b03-ab29-d1909c38xxxx",
  "hoursOfOperation": {
    "id": "h-e8e22e03-fe32-5748-b830-02d161a3xxxx",
    "name": "US West Coast"
  },
  "agents": [
    {
      "userId": "u-e8e22e03-fe32-5748-b830-02d161a3xxxx",
      "name": "Charlie Abraham",
      "isPreferredAgent": false,
      "hoursOfOperation": {
        "hoursOfOperationId": "h-e8e22e03-fe32-5748-b830-02d161a3xxxx",
        "name": "US West Coast"
      },
      "skills": [
        {
          "id": "s-e1e22e03-fe32-5748-b830-02d161a3xxxx",
          "name": "SILVER"
        },
        {
          "id": "s-e1e22e03-fe32-5748-b830-02d161a3xxxx",
          "name": "GOLD"
        },
        {
          "id": "s-e1e22e03-fe32-5748-b830-02d161a3xxxx",
          "name": "CLOSE ACCOUNT"
        }
      ]
    },
    {
      "userId": "u-e8e22e03-fe32-5748-b830-02d161a3xxxx",
      "name": "Sandra Jones",
      "isPreferredAgent": true,
      "hoursOfOperation": {
        "hoursOfOperationId": "h-e8e22e03-fe32-5748-b830-02d161a3xxxx",
        "name": "US West Coast"
      },
      "skills": [
        {
          "id": "s-e1e22e03-fe32-5748-b830-02d161a3xxxx",
          "name": "SILVER"
        },
        {
          "id": "s-e1e22e03-fe32-5748-b830-02d161a3xxxx",
          "name": "GOLD"
        },
        {
          "id": "s-e1e22e03-fe32-5748-b830-02d161a3xxxx",
          "name": "UPDATE ACCOUNT"
        }
      ]
    }
  ],
  "skills": [
    {
      "id": "5ff233123124xxxx",
      "name": "SILVER",
      "isExpireEnabled": true,
      "expireTime": {
        "min": 10,
        "sec": 20
      },
      "skillGroupName": "Test",
      "skillGroupColor": "#070707"
    },
    {
      "id": "4df233123124xxxx",
      "name": "CLOSE ACCOUNT",
      "isExpireEnabled": false,
      "skillGroupName": "Test",
      "skillGroupColor": "#060606"
    }
  ],
  "agentGroups": [
    {
      "id": "ag-ec83505-5152-494d-8071-3b68513cxxxx",
      "name": "Default Queue"
    },
    {
      "id": "ag-ec83505-5152-494d-8071-3b68513cxxxx",
      "name": "Queue One"
    }
  ],
  "sourceAgentGroups": [
    "ag-953194c-10c9-4ec3-976e-c64071bbxxxx",
    "ag-ed2182b-b004-4aa2-a194-2d5534c6xxxx"
  ],
  "advancedSettings": {
    "preferredAgentTimeout": {
      "min": 10,
      "sec": 20
    },
    "isSkillMatchEnabled": true,
    "isAffinityMatchEnabled": true
  }
}