| METHOD | POST |
|---|---|
| Endpoint | https://{{host}}/qualityai/api/v1/public/qualitymanagement/app/{{streamId}}/scorereporting |
| Content Type | application/json |
| Authorization | auth: {{JWT}} — See How to generate the JWT Token. |
| API Scope | Quality AI — See Associate API Scopes. |
Header Parameters
| Parameter | Description | Type |
|---|---|---|
Content-Type | application/json | string, required |
accountId | The Account ID. For example, 67a9ca06cf0e510a8632xxxx | string, required |
orgId | The unique identifier of the organization. | string, required |
auth | JWT token used for authentication. | string, required |
Path Parameters
| Parameter | Description | Type |
|---|---|---|
host | Environment URL. For example, https://platform.kore.ai/ | string, required |
streamId | botId or streamId. You can get it from the App Settings page. | string, required |
Sample Request
curl --location 'https://{{host}}/qualityai/api/v1/public/qualitymanagement/app/{{streamId}}/scorereporting' \
--header 'accountId: {{accountId}}' \
--header 'auth: {{authToken}}' \
--header 'Content-Type: application/json' \
--header 'orgId: o-da5be4e0-8fbb-5229-ac20-9b1384ebxxxx' \
--data '{
"offset": 0,
"startDate": "2025-02-21 00:17:54",
"endDate": "2025-02-21 23:36:35",
"limit": 100
}'
Body Parameters
| Parameter | Description | Type |
|---|---|---|
offset | The number of responses to skip. The default value is 0. For example, 10. | integer, optional |
startDate | The start date to include records. Use the UTC-based date format YYYY-MM-DDTHH:MM:SS.NNNZ. For example, 2025-12-18T11:33:12.724Z. | string, required |
endDate | The end date to include records. Use the UTC-based date format YYYY-MM-DDTHH:MM:SS.NNNZ. For example, 2025-12-18T11:33:12.904Z. | string, required |
limit | The maximum number of conversation records to return. The default value is 100. | integer, optional |
Sample Response
{
"results": [
{
"conversationId": "c-3d97d6e-509c-4746-8e5d-85298b38xxxx",
"Queues": [
{
"Queue ID": "qu-ab7d46a-dd5c-41d8-8ce7-45302601xxxx",
"Queue Name": "Default Queue"
}
],
"Agents": [
{
"Agent ID": "a-03ab958-03cd-4eb9-a9b5-7cd442e5xxxx",
"Agent Name": "John Doe"
}
],
"koreEvalutionScore": 80,
"Language": "English",
"Metrics": [
{
"Metric ID": "em-1c929a75-73a8-5f74-ae92-d11f3086xxxx",
"Metric Name": "AU - Agent response back with information",
"Metric Weight": 15,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-810ebfde-c2d5-58bf-a971-2e48beecxxxx",
"Metric Name": "CU - Customer issue followup by agent",
"Metric Weight": 15,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-048f6359-b612-54a9-b978-5bae94e8xxxx",
"Metric Name": "CrossTalk",
"Metric Weight": 10,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-edff1e44-e8c2-5432-a5af-255c243axxxx",
"Metric Name": "DeadAir",
"Metric Weight": 10,
"Metric Negative Weight": 0,
"Qualification": "NO",
"isFatalError": false
},
{
"Metric ID": "em-e911550c-f2fd-5d96-ba1f-dfa15dbexxxx",
"Metric Name": "Greeting Complaince Rate",
"Metric Weight": 15,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-167c3b4a-9324-5636-b74e-22f7ccbcxxxx",
"Metric Name": "Proper Sign-off",
"Metric Weight": 15,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-a476a5cd-fb8c-5c48-961f-dc15089dxxxx",
"Metric Name": "Resolution Complaince - confirmation of Resolution provided",
"Metric Weight": 10,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-0098b0e1-8445-59a3-af20-3cee2cf3xxxx",
"Metric Name": "SRV",
"Metric Weight": 10,
"Metric Negative Weight": 0,
"Qualification": "NO",
"isFatalError": false
}
]
},
{
"conversationId": "c-bc03069-37da-4a48-b599-e1eaaa47xxxx",
"Queues": [
{
"Queue ID": "qu-ab7d46a-dd5c-41d8-8ce7-45302601xxxx",
"Queue Name": "Default Queue"
}
],
"Agents": [
{
"Agent ID": "a-1ab766c-15cb-4c88-8919-048aabcaxxxx",
"Agent Name": "John Doe"
}
],
"koreEvalutionScore": 47,
"Language": "English",
"Metrics": [
{
"Metric ID": "em-1c929a75-73a8-5f74-ae92-d11f3086xxxx",
"Metric Name": "AU - Agent response back with information",
"Metric Weight": 15,
"Metric Negative Weight": 0,
"Qualification": "NO",
"isFatalError": false
},
{
"Metric ID": "em-810ebfde-c2d5-58bf-a971-2e48beecxxxx",
"Metric Name": "CU - Customer issue followup by agent",
"Metric Weight": 15,
"Metric Negative Weight": 0,
"Qualification": "NA",
"isFatalError": false
},
{
"Metric ID": "em-048f6359-b612-54a9-b978-5bae94e8xxxx",
"Metric Name": "CrossTalk",
"Metric Weight": 10,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-edff1e44-e8c2-5432-a5af-255c243axxxx",
"Metric Name": "DeadAir",
"Metric Weight": 10,
"Metric Negative Weight": 0,
"Qualification": "NO",
"isFatalError": false
},
{
"Metric ID": "em-e911550c-f2fd-5d96-ba1f-dfa15dbexxxx",
"Metric Name": "Greeting Complaince Rate",
"Metric Weight": 15,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-167c3b4a-9324-5636-b74e-22f7ccbc",
"Metric Name": "Proper Sign-off",
"Metric Weight": 15,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-a476a5cd-fb8c-5c48-961f-dc15089d3a45",
"Metric Name": "Resolution Complaince - confirmation of Resolution provided",
"Metric Weight": 10,
"Metric Negative Weight": 0,
"Qualification": "NO",
"isFatalError": false
},
{
"Metric ID": "em-0098b0e1-8445-59a3-af20-3cee2cf3xxxx",
"Metric Name": "SRV",
"Metric Weight": 10,
"Metric Negative Weight": 0,
"Qualification": "NO",
"isFatalError": false
}
]
},
{
"conversationId": "c-9a00d98-7ee8-4b39-82a5-e94ae142xxxx",
"Queues": [
{
"Queue ID": "qu-ab7d46a-dd5c-41d8-8ce7-45302601xxxx",
"Queue Name": "Default Queue"
}
],
"Agents": [
{
"Agent ID": "a-03ab958-03cd-4eb9-a9b5-7cd442e5xxxx",
"Agent Name": "John SVC"
}
],
"koreEvalutionScore": 80,
"Language": "English",
"Metrics": [
{
"Metric ID": "em-1c929a75-73a8-5f74-ae92-d11f3086xxxx",
"Metric Name": "AU - Agent response back with information",
"Metric Weight": 15,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-810ebfde-c2d5-58bf-a971-2e48beecxxxx",
"Metric Name": "CU - Customer issue followup by agent",
"Metric Weight": 15,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-048f6359-b612-54a9-b978-5bae94e8xxxx",
"Metric Name": "CrossTalk",
"Metric Weight": 10,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-edff1e44-e8c2-5432-a5af-255c243axxxx",
"Metric Name": "DeadAir",
"Metric Weight": 10,
"Metric Negative Weight": 0,
"Qualification": "NO",
"isFatalError": false
},
{
"Metric ID": "em-e911550c-f2fd-5d96-ba1f-dfa15dbexxxx",
"Metric Name": "Greeting Complaince Rate",
"Metric Weight": 15,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-167c3b4a-9324-5636-b74e-22f7ccbcxxxx",
"Metric Name": "Proper Sign-off",
"Metric Weight": 15,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-a476a5cd-fb8c-5c48-961f-dc15089dxxxx",
"Metric Name": "Resolution Complaince - confirmation of Resolution provided",
"Metric Weight": 10,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-0098b0e1-8445-59a3-af20-3cee2cf3xxxx",
"Metric Name": "SRV",
"Metric Weight": 10,
"Metric Negative Weight": 0,
"Qualification": "NO",
"isFatalError": false
}
]
},
{
"conversationId": "c-4e25b3e-06b1-4537-88de-d44ae292xxxx",
"customConversationId": "umafeb2102",
"Queues": [
{
"Queue ID": "qu-a9e7697-12de-4842-84d9-072dce60xxxx",
"Queue Name": "Feb21 Queue"
}
],
"Agents": [
{
"Agent ID": "a-b82b6e3-1a0c-4e82-b385-c7778389xxxx",
"Agent Name": "John Doe"
}
],
"Language": "English",
"Metrics": []
},
{
"conversationId": "c-6469ecb-6a00-4c4d-a0b4-196e8362xxxx",
"Queues": [
{
"Queue ID": "qu-ab7d46a-dd5c-41d8-8ce7-45302601xxxx",
"Queue Name": "Default Queue"
}
],
"Agents": [
{
"Agent ID": "a-1ab766c-15cb-4c88-8919-048aabcaxxxx",
"Agent Name": "Matthew Agent"
}
],
"koreEvalutionScore": 50,
"Language": "English",
"Metrics": [
{
"Metric ID": "em-1c929a75-73a8-5f74-ae92-d11f3086xxxx",
"Metric Name": "AU - Agent response back with information",
"Metric Weight": 15,
"Metric Negative Weight": 0,
"Qualification": "NA",
"isFatalError": false
},
{
"Metric ID": "em-810ebfde-c2d5-58bf-a971-2e48beecxxxx",
"Metric Name": "CU - Customer issue followup by agent",
"Metric Weight": 15,
"Metric Negative Weight": 0,
"Qualification": "NA",
"isFatalError": false
},
{
"Metric ID": "em-048f6359-b612-54a9-b978-5bae94e8xxxx",
"Metric Name": "CrossTalk",
"Metric Weight": 10,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-edff1e44-e8c2-5432-a5af-255c243axxxx",
"Metric Name": "DeadAir",
"Metric Weight": 10,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-e911550c-f2fd-5d96-ba1f-dfa15dbexxxx",
"Metric Name": "Greeting Complaince Rate",
"Metric Weight": 15,
"Metric Negative Weight": 0,
"Qualification": "YES",
"isFatalError": false
},
{
"Metric ID": "em-167c3b4a-9324-5636-b74e-22f7ccbcxxxx",
"Metric Name": "Proper Sign-off",
"Metric Weight": 15,
"Metric Negative Weight": 0,
"Qualification": "NO",
"isFatalError": false
},
{
"Metric ID": "em-a476a5cd-fb8c-5c48-961f-dc15089dxxxx",
"Metric Name": "Resolution Complaince - confirmation of Resolution provided",
"Metric Weight": 10,
"Metric Negative Weight": 0,
"Qualification": "NO",
"isFatalError": false
},
{
"Metric ID": "em-0098b0e1-8445-59a3-af20-3cee2cf3xxxx",
"Metric Name": "SRV",
"Metric Weight": 10,
"Metric Negative Weight": 0,
"Qualification": "NO",
"isFatalError": false
}
]
},
{
"conversationId": "c-5008281-1139-4490-9423-ed7c3437xxxx",
"Queues": [
{
"Queue ID": "qu-ab7d46a-dd5c-41d8-8ce7-45302601xxxx",
"Queue Name": "Default Queue"
}
],
"Agents": [
{
"Agent ID": "a-978b84b-621c-44e6-95da-0dba27aaxxxx",
"Agent Name": "John Doe"
}
],
"koreEvalutionScore": null,
"Language": "Dutch",
"Metrics": [
{
"Metric ID": "em-1c929a75-73a8-5f74-ae92-d11f3086xxxx",
"Metric Name": "AU - Agent response back with information",
"Metric Weight": 40,
"Metric Negative Weight": 0,
"Qualification": "NA",
"isFatalError": false
},
{
"Metric ID": "em-810ebfde-c2d5-58bf-a971-2e48beecxxxx",
"Metric Name": "CU - Customer issue followup by agent",
"Metric Weight": 40,
"Metric Negative Weight": 0,
"Qualification": "NA",
"isFatalError": false
},
{
"Metric ID": "em-02525d85-681b-51de-9290-22929269xxxx",
"Metric Name": "Playbook1",
"Metric Weight": 20,
"Metric Negative Weight": 0,
"Qualification": "NA",
"isFatalError": false
}
]
}
],
"totalResults": 37,
"hasMore": false,
"totalPages": 1
}
Response Body Parameters
| Parameter | Description | Type |
|---|---|---|
conversationId | The conversation ID of the record. | string |
customConversationId | Custom identifier for the conversation (optional). | string |
queues | An array of queue objects. | array |
Queue ID | Unique identifier for the queue. | string |
Queue Name | Name of the queue. | string |
Agents | An array of agents who participated in the conversation. | array |
Agent ID | Unique identifier for the agent. | string |
Agent Name | Name of the agent. | string |
koreEvaluationScore | Evaluation score for the conversation. | number |
Metrics | An array of metric objects. | array |
Metric ID | Unique identifier for the metric. | string |
Metric Name | The metric name used to measure or evaluate the conversation. | string |
Metric Weight | Weight assigned to the metric. | number |
Metric Negative Weight | Negative weight assigned to the metric. | number |
Qualification | Qualification status (YES/NO/NA). | string |
isFatalError | Indicates if this metric is a fatal error. | boolean |