Create Queue Map API

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The Create Queue Map API lets you to create a queue mapping for Quality AI evaluation. This mapping defines how queues are associated with evaluation criteria and helps in organizing and analyzing quality data across different queues.

METHOD	POST
Endpoint	https://{{host}}/qualityManagement/api/v1/public/{{botId}}/qm/queuemappings/create
Content Type	application/json
Authorization	auth: {{JWT}} — See How to generate the JWT Token.
API Scope	Quality Management Analytics.

Header Parameters

Parameter	Description	Type
Content-Type	application/json	String, required
accountId	Unique account identifier. For example, 67a9ca06cf0e510a8632xxxx	String, required
auth	JWT token used for authentication.	String, required

Path Parameters

Parameter	Description	Type
host	Environment URL. For example, https://platform.kore.ai/	String, required
botId	Bot identifier. Retrieve this from the App Profile page.	String, required

Sample Request

curl --location 'https://{{host}}/qualityManagement/api/v1/public/{{botId}}/qm/queuemappings/create' \
--header 'accountId: {{accountId}}' \
--header 'auth: {{JWT_TOKEN}}' \
--header 'Content-Type: application/json' \
--data '{
  "customQueueId": "checkjune12Q",
  "queueName": "check june12 queue",
  "conversationSource": "QMExpressAI"
}'

Body Parameters

Parameter	Description	Type
customQueueId	Unique queue identifier.	String, required
queueName	Queue name.	String, required
conversationSource	Conversation source (AgentAI or QMExpressAI).	String, required

Sample Response

{
  "results": {
    "customQueueId": "checkjune12Q",
    "queueName": "check june12 queue",
    "conversationSource": "QMExpressAI"
  }
}

Response Body Parameters

Parameter	Description	Type
customQueueId	Unique queue identifier.	String
queueName	Queue name.	String
conversationSource	Conversation source.	String