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Overview

The Manage URLs section under Advanced Settings allows administrators to control the validity, access behavior, and reuse limits of secure, token-based URLs generated for attachments and chat history. These settings help prevent unintended sharing, enhance security, and align URL usage with organizational compliance requirements.
Important Points:
  • These settings apply only to newly generated URLs. Existing URLs continue to follow the platform-defined defaults and are not affected by changes made in this section.
  • Generated URLs don’t require authentication.
  • Anyone with the URL can access the associated content until the URL expires or the access limit is reached.
  • Users can configure appropriate expiration durations and access limits in accordance with organizational security, privacy, and compliance policies.

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Configuration Steps

  1. Navigate to App Settings > Advanced Settings > Manage URLs.
  2. Enable the toggle under Manage URLs. This allows you to configure expiry time and access limits for newly generated URLs.
  3. In the Time section, set how long a URL should remain valid after generation. Once this duration is reached, the URL automatically expires and becomes invalid.
  4. In the Maximum Number of Accesses section, toggle from No to Yes to enable access limits.
  5. Enter the maximum number of times the URL can be accessed.
  6. Click Save. The configuration takes effect immediately for all newly generated URLs.
  • To enable these configurations, setting a time limit is mandatory; configuring the maximum number of accesses is optional.
  • If both a time limit and a maximum number of accesses are configured, the limit reached first takes precedence.
  • Users are responsible for determining appropriate limits that align with their specific use case.
  • This is not applicable for attachment URLs generated by XO10.
Manage URL

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Default Configuration

SettingDetails
Link Expiry Time — Minimum allowed1 minute
Link Expiry Time — Maximum allowed6 hours
Maximum Number of Accesses — DefaultToggle OFF (unlimited accesses within the expiry window)
Maximum Number of Accesses — Minimum allowed1 access
Maximum Number of Accesses — Maximum allowed20 accesses