Contact centers

Contact center integrations hand over an Artemis conversation to a live agent working in a contact center or service desktop. When your agent escalates, the conversation reaches a human agent in the system you connect.

Integration	Description
Amazon Connect	Escalate to a live agent in Amazon Connect through a chat contact.
Kore SmartAssist	Connect an Artemis project to the AI for Service Contact Center app for two-way communication with contact center agents.
Genesys Cloud	Connect an Artemis project to the Genesys Cloud CX Agent Desktop.
Genesys Open Messaging	Escalate to a Genesys agent over Open Messaging.
Salesforce	Connect an Artemis project to the Salesforce Service Cloud Agent Desktop.
ServiceNow	Connect an Artemis project to ServiceNow Agent System.
Five9	Connect an Artemis project to Five9 Virtual Contact Center.

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Related articles:

• Transfer sessions
• Integrations overview