Knowledge sources

Knowledge source integrations bring content from third-party systems into a knowledge base, so agents can retrieve it during conversations. Setting up a connector requires authentication credentials, content and filter selection, field mapping to the knowledge base schema, and access permission configuration. For setup steps, see Connectors.

Category	Connectors
Cloud storage	Amazon S3, Google Drive, Box, OneDrive, Dropbox, Azure Blob Storage, Google Cloud Storage buckets, Egnyte
Productivity and docs	Confluence Cloud, Confluence Server, Axero, Notion, Google Docs, MS Word Online, Coda, Quip, Slite, GitBook, Airtable, Guru, Miro, Slab
Project management	Jira, Jira Data Center, Asana, Monday.com, ClickUp, Linear, Trello, Aha!, Hive, Shortcut, Teamwork, Wrike, YouTrack
CRM and sales	Salesforce, HubSpot, Pipedrive, Zoho CRM, Dynamics 365, Shopify
IT and support	ServiceNow, Zendesk, FreshDesk, Intercom, PagerDuty, Freshservice, Front, HelpScout, Opsgenie, Re:amaze, Wolken Service Desk, xMatters
Communication	Microsoft Teams, Slack, Discord, Gmail, Google Chat, Zoom, LumApps, Zulip
Developer tools	Bitbucket, Custom Connector, GitHub, GitLab, Stack Overflow Teams, ReadMe, Swagger/OpenAPI, JSON Connector, Datadog, Jenkins, JFrog Artifactory, Figma, TestRail, Zeplin
Enterprise and HR	Oracle Knowledge, Workday, SAP, Bigtincan
Media	YouTube, Vimeo
Web and content	Web Crawler, RSS Feed, Sitemap, WordPress, DotCMS, Invision Community
File sources	File Upload, SFTP, Rich Media
Enterprise storage	SharePoint

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Related articles:

• Knowledge bases
• Integrations overview