Raw Data API

Back to API List The Raw Data API provides detailed Quality AI and Conversation Intelligence data at the interaction level, including quality metrics and analytics attributes. It supports generated intents with L1–L3 topics, confidence scores, and sentiment and resolution for L3, replacing the previous intents and topics fields.

METHOD	POST
Endpoint	`https://{{host}}/qualityai/api/v1/public/qualitymanagement/app/{{streamId}}/rawdata`
Content Type	`application/json`
Authorization	`auth: {{JWT}}` — See How to generate the JWT Token.
API Scope	Quality AI — See Associate API Scopes.

Header Parameters

Parameter	Description	Type
`Content-Type`	`application/json`	`string`, required
`accountId`	The Account ID. For example, `67a9ca06cf0e510a8632xxxx`	`string`, required
`orgId`	The unique identifier of the organization.	`string`, required
`auth`	JWT token used for authentication.	`string`, required

Path Parameters

Parameter	Description	Type
`host`	Environment URL. For example, `https://platform.kore.ai/`	`string`, required
`streamId`	`botId` or `streamId`. You can get it from the App Settings page.	`string`, required

Sample Request

curl --location 'https://{{host}}/qualityai/api/v1/public/qualitymanagement/app/{{streamId}}/rawdata' \
  --header 'accountId: {{accountId}}' \
  --header 'auth: {{authToken}}' \
  --header 'Content-Type: application/json' \
  --header 'orgId: o-da5be4e0-8fbb-5229-ac20-9b1384ebxxxx' \
  --data '{
    "offset": 0,
    "startDate": "2025-06-12 00:17:54",
    "endDate": "2025-06-13 23:36:35",
    "limit": 10,
    "page": 1
  }'

Body Parameters

Parameter	Description	Type
`offset`	The number of records to skip before returning results. The default value is `0`. For example, `10`.	`integer`, required
`startDate`	The start date to include records. Use UTC format: `YYYY-MM-DDTHH24:MM:SS.NNNZ`. For example, `2025-12-18T11:31:14.722Z`.	`string`, required
`endDate`	The end date to include records. Use UTC format: `YYYY-MM-DDTHH24:MM:SS.NNNZ`. For example, `2025-12-18T11:33:12.904Z`.	`string`, required
`limit`	The number of conversation records to return. The default is `10`.	`integer`, optional
`page`	The page number for pagination. The default value is `1`.	`integer`, optional

Sample Response

{
    "results": [
        {
            "src": "rtm",
            "speechSpeed": [],
            "Conversation ID": "c-dummy-47bf4d70-b897-4862-8598-8eaadd3exxxx",
            "Conversation Start Time": "2025-06-12T05:28:23.137Z",
            "Conversation End Time": "2025-06-12T05:29:50.070Z",
            "Language": "English",
            "Duration": "86933 milliseconds",
            "Sentiment Score": 6.52,
            "Queues": [
                {
                    "Queue ID": "qu-ab7d46a-dd5c-41d8-8ce7-45302601xxxx",
                    "Queue Name": "Default Queue"
                }
            ],
            "Agents": [
                {
                    "agentId": "a-143ba59-7c2b-4043-91ee-23ed2540xxxx",
                    "Agent Name": "Grace Agent Agent",
                    "Agent Start Time": "2025-06-12T05:28:35.267Z"
                }
            ],
            "Kore Evaluation Score": 100,
            "IsChurnRiskObserved": true,
            "IsEscalationObserved": false,
            "Fatal Errors": 0,
            "Emotions": [
                "neutral",
                "optimism"
            ],
            "Taxonomy Resolution": "false",
            "Generated Intents": [
                {
                    "emotions": ["gratitude"],
                    "intent": "inquiry",
                    "keywords": ["help", "questions"],
                    "Sentiment": "positive",
                    "Sentiment Score": 10
                },
                {
                    "emotions": ["optimism", "neutral"],
                    "intent": "confirmation",
                    "keywords": ["book", "confirm", "reservation"],
                    "Sentiment": "positive",
                    "Sentiment Score": 6.5
                },
                {
                    "emotions": ["optimism", "neutral"],
                    "topic": "flight booking",
                    "keywords": ["book", "flight", "Amsterdam", "reservation"],
                    "Sentiment": "positive",
                    "Sentiment Score": 6
                }
            ]
        },
        {
            "src": "korevg",
            "Conversation ID": "c-bcb3610-0024-48da-81d4-d6521122xxxx",
            "Conversation Start Time": "2025-06-12T05:35:16.022Z",
            "Conversation End Time": "2025-06-12T05:37:32.823Z",
            "Language": "English",
            "Duration": "136801 milliseconds",
            "Sentiment Score": 7.18,
            "Queues": [
                {
                    "Queue ID": "qu-ab7d46a-dd5c-41d8-8ce7-45302601xxxx",
                    "Queue Name": "Default Queue"
                }
            ],
            "Agents": [
                {
                    "agentId": "a-143ba59-7c2b-4043-91ee-23ed2540xxxx",
                    "Agent Name": "Grace Agent Agent",
                    "Agent Start Time": "2025-06-12T05:35:19.481Z",
                    "Crutch Word Score": 9.3
                }
            ],
            "Kore Evaluation Score": 68,
            "IsChurnRiskObserved": true,
            "IsEscalationObserved": false,
            "Fatal Errors": 0,
            "Taxonomy Resolution": "false",
            "Customer talk ratio percentage": 10,
            "Agent talk ratio percentage": 18,
            "Silence percentage": 72,
            "Speaking Rate": [
                {
                    "nWords": 72,
                    "timeTaken": 21,
                    "average": 200.38,
                    "score": 10,
                    "source": "agent",
                    "sourceId": "u-1a06dfc5-2f36-5d7a-8c49-90b1952fxxxx"
                },
                {
                    "nWords": 41,
                    "timeTaken": 12,
                    "average": 205,
                    "score": 10,
                    "source": "customer",
                    "sourceId": "u-e06f717b-1c6d-5da1-aa2a-0c29000axxxx"
                }
            ],
            "Sentiment Pattern": {
                "start": "positive",
                "end": "positive"
            },
            "Customer emotions": [
                {
                    "emotion": "Happy",
                    "duration": 7079,
                    "proportion": 66.67
                },
                {
                    "emotion": "Confusion",
                    "duration": 3640,
                    "proportion": 33.33
                }
            ],
            "Agent emotions": [
                {
                    "emotion": "Patience",
                    "duration": 14318,
                    "proportion": 66.67
                },
                {
                    "emotion": "Happiness",
                    "duration": 5599,
                    "proportion": 33.33
                }
            ],
            "Sentiment Ratio": {
                "positive": 57,
                "neutral": 14,
                "negative": 29
            },
            "Metrics": [
                {
                    "Metric ID": "em-1c929a75-73a8-5f74-ae92-d11f3086xxxx",
                    "Metric Name": "AU - Agent response back with information",
                    "Metric Weight": 16,
                    "Metric Negative Weight": 0,
                    "Qualification": "YES",
                    "isFatalError": false,
                    "triggerJustification": [
                        {
                            "message_id": "ms-bec449af-b89a-564a-b6cf-a216544cxxxx",
                            "justification": "",
                            "timestamp": 1749706578266
                        }
                    ],
                    "justification": []
                },
                {
                    "Metric ID": "em-810ebfde-c2d5-58bf-a971-2e48beecxxxx",
                    "Metric Name": "CU - Customer issue followup by agent",
                    "Metric Weight": 17,
                    "Metric Negative Weight": 0,
                    "Qualification": "YES",
                    "isFatalError": false,
                    "triggerJustification": [],
                    "justification": []
                },
                {
                    "Metric ID": "em-0098b0e1-8445-59a3-af20-3cee2cf3xxxx",
                    "Metric Name": "SRV",
                    "Metric Weight": 19,
                    "Metric Negative Weight": 13,
                    "Qualification": "NO",
                    "isFatalError": false,
                    "triggerJustification": [],
                    "justification": []
                }
            ],
            "Pass Score": 40,
            "IsPassed": true,
            "Generated Intents": [
                {
                    "emotions": ["gratitude"],
                    "intent": "inquiry",
                    "keywords": ["help", "questions"],
                    "Sentiment": "positive",
                    "Sentiment Score": 10
                },
                {
                    "emotions": ["optimism", "neutral"],
                    "topic": "flight booking",
                    "keywords": ["book", "flight", "Amsterdam", "reservation"],
                    "Sentiment": "positive",
                    "Sentiment Score": 6
                }
            ]
        }
    ],
    "totalResults": 348,
    "hasMore": true,
    "totalPages": 35
}

Response Body Parameters

Parameter	Description	Type
`src`	Source identifier. For example, `rtm` or `korevg`.	`string`
`speechSpeed`	Speech speed data array.	`array`
`Conversation ID`	Unique conversation identifier.	`string`
`Conversation Start Time`	Timestamp when the conversation started.	`string`
`Conversation End Time`	Timestamp when the conversation ended.	`string`
`Language`	Language of the conversation.	`string`
`Duration`	Duration of the conversation in milliseconds.	`string`
`Sentiment Score`	Overall sentiment score.	`number`
`Queues`	Queue information array.	`array`
`Queue ID`	Queue ID of the conversation.	`string`
`Queue Name`	The queue name assigned to the conversation.	`string`
`Agents`	Array of agents who participated in the conversation.	`array`
`agentId`	Agent ID of the conversation.	`string`
`Agent Name`	Names of agents who participated in the conversation.	`string`
`Agent Start Time`	Timestamp when the agent joined the interaction.	`string`
`Kore Evaluation Score`	AI-calculated evaluation score for the conversation.	`number`
`IsChurnRiskObserved`	Indicates if churn risk was detected.	`boolean`
`IsEscalationObserved`	Indicates if an escalation was observed.	`boolean`
`Fatal Errors`	Number of fatal errors detected.	`number`
`Emotions`	Detected emotions for the conversation or agent responses.	`array`
`Taxonomy Resolution`	Taxonomy resolution status.	`string`
`Sentiment Pattern`	Sentiment pattern with start and end states.	`object`
`start`	Sentiment at the beginning of the conversation.	`string`
`end`	Sentiment at the end of the conversation.	`string`
`Generated Intents`	Array of generated intent objects.	`array`
`intent`	The primary intent of the conversation.	`string` (optional)
`keywords`	Key words or phrases extracted from the conversation.	`array`
`topic`	The overall topic or category of the conversation.	`string` (optional)
`Sentiment`	General sentiment classification. For example, `optimism`, `neutral`.	`string`
`Sentiment Score`	Numeric sentiment score. Higher values indicate more positive sentiment.	`number`
`Customer emotions`	Customer emotions with duration and proportion.	`array`
`Agent emotions`	Emotions detected from the agent’s speech or messages, with emotion type and intensity.	`array`
`emotion`	Detected emotion. For example, `Patience`.	`string`
`proportion`	Emotion’s percentage share of the conversation.	`number`
`Speaking Rate`	Speaking rate metrics array.	`array`
`Sentiment Ratio`	Ratio of positive, neutral, and negative sentiments.	`object`
`positive`	Percentage of positive sentiment.	`number`
`neutral`	Percentage of neutral sentiment.	`number`
`negative`	Percentage of negative sentiment.	`number`
`Metrics`	Evaluation metrics array.	`array`
`Metric ID`	Identifier for the metric.	`string`
`Metric Name`	Name of the metric.	`string`
`Metric Weight`	Weightage for meeting the metric.	`number`
`Metric Negative Weight`	Penalty weight for failing the metric.	`number`
`Qualification`	Evaluation result (`YES`/`NO`/`NA`).	`string`
`isFatalError`	Indicates if this metric is a fatal error.	`boolean`
`triggerJustification`	Trigger-based justifications.	`array`
`justification`	Evaluator-provided justifications.	`array`
`message_id`	Unique identifier of an individual message within the conversation.	`string`
`timestamp`	The date and time the event or message was recorded.	`number`
`Pass Score`	Overall pass score.	`number`
`IsPassed`	Indicates whether the conversation passed.	`boolean`
`Crutch Word Score`	Score indicating the frequency or impact of filler words used by the agent.	`number` (optional)
`Customer talk ratio percentage`	Percentage of customer talk time.	`number`
`Agent talk ratio percentage`	Percentage of agent talk time.	`number`
`Silence percentage`	Percentage of silence time.	`number`

Modules

Platform Services

Administration

References

Header Parameters

Path Parameters

Sample Request

Body Parameters

Sample Response

Response Body Parameters

Modules

Platform Services

Administration

References

​Header Parameters

​Path Parameters

​Sample Request

​Body Parameters

​Sample Response

​Response Body Parameters

Header Parameters

Path Parameters

Sample Request

Body Parameters

Sample Response

Response Body Parameters