Search AI Feature Realignment

With the shift from SearchAssist to the next-generation Search AI on the AI for Service platform, we’ve restructured features to prioritize performance, user experience, and adaptability. The table below compares key capabilities that have been refined during this transition.

Feature in SearchAssist	Status in Search AI	Notes
Search Results	Available (via APIs)	Currently, the Search Results can only be accessed via the search API. Learn More.
FAQ Support	Available (under the Automation AI Module)	FAQs are now managed via the Knowledge Module, offering a more flexible and scalable approach.
Bot Actions	Available	Search AI and Automation AI work seamlessly. Use intent identification or the search node.
Rule-based Extraction Model	Deprecated	Advanced extraction techniques are available. Find more details.
Hybrid Legacy retrieval strategy	Improved	Hybrid retrieval is supported, with ranking using RRF (Reciprocal Rank Fusion).
Workbench Stages (Entity, Traits, Keyword, Semantic, Snippet Extraction)	Deprecated	Replaced by semantic embeddings. Can still use API or LLM stages if needed.
Search Profiles	Supported via multi-apps in a workspace	Multiple apps can be created within a workspace for testing.
Search Settings (Weights, Presentable, Prefix Search, Search Relevance)	Deprecated	Replaced by semantic similarity and enhanced retrieval pipeline.
Search Settings (Small Talk)	Available (via Automation AI)	Managed through conversational flows. Learn More.
Results Ranking	Deprecated	Use Business rules and Agentic RAG.
Full Search API	Deprecated	Use Advanced Search API.
Live Search API	Deprecated	Use Advanced Search API for near real-time results.
Auto Suggestions API	Deprecated	Replaced by semantic understanding of queries.
Train API	Not required	Automatically retrains when new content is detected.
Index Fields API	Coming Soon	Supports updating field names/descriptions within a unified schema (50 custom fields supported).
History API	Not required	Available via Platform APIs.
Fetch Debug Information API	Not required	Use includeChunksinResponse in API response.
Index Creation	Not required	Use multiple apps for testing.
Add/Update/Delete Index Fields through UI	Available	Supports unified schema with fixed + 50 custom fields.
Traits	Not required	Replaced by semantic similarity and advanced retrieval.
Search Interface features	Deprecated	Build custom UI using Search AI APIs across 40+ channels.
Analytics	Available	Unified analytics available in Search AI and AI for Service analytics.

Additionally, features such as app importing and exporting and email notification support are under development and will soon be available. Contact us to learn more about the roadmap and release plans for Search AI.