AI for Work Overview

A unified platform for enterprise productivity that combines intelligent automation with user-friendly tools.

Get Started

Getting Started	Set up and access AI for Work
Custom Agents	Build your own AI agents
Pre-built Solutions	Deploy IT Assist, HR Assist, and more

Platform Capabilities

AI for Work enables organizations to deploy AI-powered assistants that connect to enterprise systems and automate common workflows.

Custom Agents

Build and configure AI agents tailored to your organization’s needs. Connect enterprise knowledge sources and define agent behavior.

Pre-built Agents

Deploy configurable agents designed for quick deployment and workflow integration with minimal setup.

Pre-built Solutions

Domain-specific automation packages including IT Assist for IT support and HR Assist for employee services.

Analytics

Monitor agent performance with dashboard and data views. Track usage, conversations, and outcomes.

How It Works

┌─────────────────────────────────────────────────────────────────────┐
│                         Employee Request                             │
│              (Teams, Slack, Web, or AI for Work Assistant)           │
└─────────────────────────────────┬───────────────────────────────────┘
                                  │
                                  ▼
┌─────────────────────────────────────────────────────────────────────┐
│                        AI for Work Platform                          │
│                                                                      │
│  ┌─────────────────┐  ┌─────────────────┐  ┌─────────────────┐      │
│  │  Custom Agents  │  │ Pre-built Agents│  │   Solutions     │      │
│  │                 │  │                 │  │                 │      │
│  │  • AI Agents    │  │  • Quick deploy │  │  • IT Assist    │      │
│  │  • Bot Agents   │  │  • Configurable │  │  • HR Assist    │      │
│  │  • MCP Agents   │  │  • Integrated   │  │  • Custom       │      │
│  └────────┬────────┘  └────────┬────────┘  └────────┬────────┘      │
│           │                    │                    │                │
│           └────────────────────┼────────────────────┘                │
│                                │                                     │
│                                ▼                                     │
│  ┌─────────────────────────────────────────────────────────────┐    │
│  │                   Enterprise Knowledge                       │    │
│  │                                                              │    │
│  │    Search AI    │    Agentic Apps    │    Amazon Q          │    │
│  └─────────────────────────────────────────────────────────────┘    │
└─────────────────────────────────────────────────────────────────────┘
                                  │
                                  ▼
┌─────────────────────────────────────────────────────────────────────┐
│                      Contextual Response                             │
└─────────────────────────────────────────────────────────────────────┘

Agent Types

Agent Type	Description	Use Case
Prompt Agent	LLM-powered responses with custom instructions	General Q&A, content generation
API Agent	Connect to external APIs and services	Data retrieval, system integration
Search Agent	RAG-based retrieval from knowledge sources	Enterprise search, documentation
Agentic Flow Agent	Multi-step workflows with decision logic	Complex processes, approvals
Autonomous Agent	Self-directed task completion	Research, analysis, automation
Bot Agent	Conversational dialog with structured flows	Guided interactions, forms
Workflow Agent	Visual workflow automation	Business process automation
MCP Agent	Model Context Protocol integrations	External tool connections

Deployment Channels

Deploy AI for Work agents across multiple channels:

• Microsoft Teams — Native Teams app integration
• Slack — Slack workspace deployment
• Web Widget — Embed in internal portals
• AI for Work Assistant — Standalone assistant with scheduling

Documentation

Building Agents

Section	Description
Custom Agents	Create and configure AI agents
Pre-built Agents	Use ready-made agent templates
Solutions	Deploy IT Assist, HR Assist

Operations

Section	Description
Analytics	Dashboard and data views
Administration	Workspace and user management
Security	SSO, encryption, audit logging