Multilingual AI Agents Components and Feature Support

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In the case of multilingual AI Agents, while much of the assistant’s behavior doesn’t change with the language, the semantics does impose some restrictions. This document lists the different behaviors that are language-dependent, so you can cater for such scenarios.

This article discusses language-specific components for multilingual AI Agents, as well as feature support and behavior, as compared to single language assistants.

This article lists the AI Agent elements for which you can provide language-specific values. You need not translate Standard Responses as the Platform automatically translates them when you enable a language.

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Metadata

JSON object consisting of the following translatable elements:

Field Name	Type	Description
App Name	String	Name of the assistant
App Description	String	Description of the assistant
AI Agent Synonyms	Object	Arrays of important words in the task names and their corresponding synonyms. Enter translation of the words as well as their synonyms. Refer to Managing Synonyms to learn more about AI Agent synonyms.
App Error Codes	Object	Arrays of error codes and their corresponding messages. Enter translations of the error message. Refer to Customizing Error Messages to learn more about error messages.

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Dialog Tasks

JSON object consisting of the following translatable components of your AI Agent’s Dialog Tasks.

Field Name	Type	Description
Dialog Task Name	String	Name of the dialog task
Dialog Task Desc	String	Description of the dialog task
Dialog Task Upgrade Message	String	Message displayed to the developer on the History page for the upgraded task

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Dialog Components

JSON object consisting of the following translatable components related to the NLP settings of a dialog task.

Field Name	Type	Description
Dialog Component Intent	String	Name of the User Intent node
Dialog Component Description	String	Description of the User Intent node
Dialog Component Synonyms	Object	Synonyms for the words in the entity node names. Refer to Managing Synonyms to learn more.
Dialog Component Patterns	Object	Patterns for the User Intent and Entity nodes in the dialog task. Refer to Managing Patterns to learn more.

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Message Templates

JSON object with arrays of Message Template IDs and Message Template Text values. They correspond to the User Responses field in the Message node and the App Prompts and Error Prompts fields in the Entity node of the dialog tasks.

Field Name	Type	Description
Message Template Text	String	The text entered in User Responses, App Prompts, or Error Prompts fields in any Message or Entity node of a dialog task.

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Alert Task

JSON object consisting of the following translatable components of your assistant’s Alert Tasks.

Field Name	Type	Description
Alert Name	String	Name of the alert task
Alert Short Desc	String	Description of the alert task
Alert Keywords	Array	The search keywords entered for the alert task
Alert Patterns	Array	Array of patterns related to the alert task’s name. Replace the pattern text with the translated text. Refer to Managing Patterns to learn more.
Alert Field Synonyms	Object	Arrays consisting of synonyms for each task field. Replace the field name and the synonyms with the translated text. Refer to Managing Synonyms to learn more.
Alert Field Patterns	Object	Arrays consisting of patterns for each task field. Replace the pattern text with the translated text. Refer to Managing Patterns to learn more.
Alert Ignore Words	Array	Arrays of ignore words related to the alert task. Replace the words with the translated text. Refer to Managing Ignore Words and Field Memory to learn more.
Alert Upgrade Short Message	String	Upgrade short message related to the alert task.
Alert Upgrade Long Message	String	Upgrade long message related to the alert task.
Alert Query Fields	Object	Arrays consisting of key-value pairs of Alert Field Help and Alert Field Title. Replace the text with the translated text.
Alert Payload Fields	Object	Arrays consisting of key-value pairs of Alert Payload fields. Replace the text with the translated text.

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Alert Fields

JSON object consisting of the following translatable components in the API Request tab of the Alert task.

Field Name	Type	Description
Alert Field Title	String	The title of the user input field related to the alert task, for example, Choose city
Alert Field Help	String	The help text displayed below the field title to describe the task, for example, Which city would you like to get weather alerts for?
Alert Field Placeholder	String	The placeholder text displayed inside the field.

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App Filters

JSON object consisting of the following translatable components related to app filters:

Field Name	Type	Description
Filter Name	String	Name of the task filter

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IDP Config Form Fields

JSON object consisting of the following translatable components related to IDP configuration form:

Field Name	Type	Description
IDP Form Field	String	Name of the IDP Form Field displayed to the end-user in the authentication dialog

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Pattern Support

Patterns can be used for Intent detection and Entity extraction. These rules are for AI Agent in the English language. In other languages, there may be differences.

Patterns can be used in Small Talk (while defining queries), Knowledge Graph (using alternate question fields), and Trait identification but their behavior might differ slightly. The table below provides an overview of how this may occur.

Pattern Syntax	Intent Detection and Entity Extraction - Supported in Languages	Intent Detection and Entity Extraction - Not Supported in Languages	Small Talk	Traits	Knowledge Graph
word1 word2 … wordn - This mandates all the words defined to be available in the user utterance in the same consecutive order with additional words allowed in between, before, and after.	All languages	-	Yes	Yes	Yes
word1_word2 - Enforce phrase, no additional words allowed in between word1 and word2.	All languages	-	Yes	Yes	Yes
word1 * word2 - 0 to infinite number of additional words between the specified words/phrases	All languages	-	Yes	Yes	Yes
*word1 n word2 - Exactly n number of additional words between the specified words/phrases	All languages	-	Yes	Yes	Yes
*word1 0 word2 - To disable wildcards between two tokens.	All languages	-	Yes	Yes	Yes
word1 < word2 - Indicates the match for word2 should start from the beginning of a sentence.	All languages	-	Yes	Yes	Yes
word1 > word2 - Indicates the end of the sentence and no words are allowed after it.	All languages	-	Yes	Yes	Yes
!abc - Indicates the word/concept “abc” shouldn’t exist anywhere in the user utterance after this token	All languages	-	Yes	Yes	Yes
!!abc - The very next word/concept shouldn’t be “abc”	All languages	-	Yes	Yes	Yes
[ … ] - Used to define a group of words/concepts and the match should be against exactly one of the group declared in [ ].	All languages	-	Yes	Yes	Yes
{ … } - Used to define an optional group or words/concepts and the match would be against zero or one of the words/patterns declared in .	All languages	-	Yes	Yes	Yes
( … ) - contain a pattern i.e when a pattern or part of a pattern is enclosed in these parentheses, we treat it as a pattern unlike [ ] and .	All languages	-	Yes	Yes	Yes
<< … >> - Used to find words in any order	All languages	-	Yes	Yes	Yes
’word1 - If you quote words or use words that aren’t in canonical form, the system will restrict itself to what you used in the pattern	All languages	-	No	No	No
System Concepts - Support for built-in concepts	English, German, Spanish, French	Portuguese (Brazilian), Portuguese (European), Italian, Chinese simplified, Chinese traditional, Indonesian, Korean, Dutch, Japanese, Arabic, Finnish, Russian, Polish, Ukrainian, Swedish, Kazakh, Norwegian, Hindi, Telugu, Tamil, Marathi, Catalan, Tagalog	No	No	No
Developer concepts - Support for developer-defined concepts	English, German, Spanish, French, Portuguese (Brazilian), Italian, Chinese simplified*, Chinese traditional*, Indonesian*, Korean*, Dutch*, Japanese*, Arabic*, Finnish*, Russian*, Polish*, Ukrainian*, Swedish*, Kazakh*, Norwegian*, Hindi*, Telugu*, Tamil*, Marathi*, Catalan*	-	Yes	Yes	Yes*
Two-letter identifiers for Dates - Like Mo for Monday, Tu for Tuesday, etc	English, German, Spanish, Portuguese (Brazilian), Portuguese (European), Italian, Chinese simplified, Chinese traditional, Indonesian, Korean, Dutch, Japanese, Arabic, Finnish, Russian, Polish, Ukrainian, Swedish, Kazakh, Norwegian, Hindi	French, Telugu, Tamil, Marathi, Catalan, Tagalog	-	-	No

’*’ - In these cases, developer concepts aren’t supported in entity extraction

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NLP Support

Here are the NLP features supported by Multilingual AI Agents:

NLP Feature	Supported in Languages	Not Supported in Languages	Small Talk	Traits	Knowledge Graph
List of Values
Full Match	All languages	-	-	-	No
Partial Match	All languages	-	-	-	No
Exact Match	All languages	-	-	-	No
Ambiguity behavior	All languages	-	-	-	No
Ambiguity with multi-item selection	English	Not supported in any language except English	-	-	No
Spell Correction	English, German, Spanish, French, Portuguese (Brazilian), Portuguese (European), Italian, Indonesian, Korean (from ver7.3), Dutch, Arabic, Finnish, Russian, Polish, Ukrainian, Swedish, Kazakh, Norwegian	Chinese simplified, Chinese traditional, Japanese, Hindi, Telugu, Tamil, Marathi	-	-	Yes
Amend Entities	English	Not supported in any language except English	-	-	Yes
Sentiment Analysis	English, German, Spanish, French, Dutch, Korean (from ver7.3), Japanese (from ver8.0), Russian (from ver8.0), Kazakh (from ver8.0), Norwegian, Tagalog, Portuguese (European)	Portuguese (Brazilian), Italian, Chinese simplified, Chinese traditional, Indonesian, Arabic, Finnish, Polish, Ukrainian, Swedish, Hindi, Telugu, Tamil, Marathi, Catalan	-	-	Yes
App Synonyms (default)	English, German, Spanish, French, Tagalog	Portuguese (Brazilian), Portuguese (European), Italian, Chinese simplified, Chinese traditional, Indonesian, Korean, Dutch, Japanese, Arabic, Finnish, Russian, Polish, Ukrainian, Swedish, Kazakh	-	-	Yes
Knowledge Graph
Patterns	All Languages	-	-	-	Yes
Search in Answer	English, German (from ver7.3), Spanish (from ver7.3), French (from ver7.3), Portuguese (Brazilian) (from ver7.3), Italian (from ver7.3), Indonesian (from ver7.3), Dutch (from ver7.3), Finnish (from ver7.3), Polish (from ver7.3), Swedish (from ver7.3), Tagalog, Portuguese (European)	Chinese simplified, Chinese traditional, Korean, Japanese, Arabic, Russian, Ukrainian, Kazakh	-	-	Yes
Spell Correction	English, German, Spanish, French, Portuguese (Brazilian), Italian, Indonesian, Korean, Dutch, Arabic, Finnish, Polish, Swedish, Ukrainian, Russian (from ver8.0), Kazakh (from ver8.0), Japanese (from ver8.0), Portuguese (European)	Chinese simplified, Chinese traditional, Catalan, Tagalog	-	-	Yes
Special Character support	All languages except English	English	-	-	Yes
NL Engines
Dependency Parser Model	German (from ver7.3), French (from ver7.3), Italian (from ver8.0)	English, Spanish, Portuguese (Brazilian), Portuguese (European), Chinese simplified, Chinese traditional, Indonesian, Korean, Dutch, Japanese, Arabic, Finnish, Russian, Polish, Ukrainian, Swedish, Kazakh, Norwegian, Hindi	-	-	-