Available Integrations
Voice Automation
| Integration | Protocol | Description |
|---|---|---|
| Talkdesk | WebSocket (WSS) | Integrate Kore Voice Automation with Talkdesk using a WebSocket-based flow for AI-powered IVA within Talkdesk Studio. |
| NICE CXOne | SIP | Connect Kore with NICE CXOne using SIP trunking and Studio scripting, including Signal API authentication and agent transfer. |
| Genesys Cloud CX | SIP INVITE | Set up Contact Center AI and Agent AI with Genesys Cloud CX via SIP INVITE, including Architect flows, external trunks, and DID configuration. |
| Zoom Contact Center | SIP | Integrate Kore Voice Automation with Zoom Contact Center using SIP, including experience flow creation, agent transfer, and conversation summary retrieval. |
Integration Approaches
- SIP-based: Establish a SIP trunk between the contact center platform and Kore to route calls for AI handling and agent escalation. Used by NICE CXOne, Genesys Cloud CX, and Zoom Contact Center.
- WebSocket (WSS): Stream audio in real time over a secure WebSocket connection. Used by Talkdesk for low-latency voice automation.
Common Setup Steps
Regardless of platform, most integrations follow a similar pattern:- Configure a Kore voice bot — train with use cases and set up escalation flows.
- Set up the inbound routing — create studio scripts, Architect flows, or routing profiles in the contact center platform.
- Establish the connection — configure SIP trunks or WebSocket endpoints.
- Enable agent transfer — map escalation triggers in both Kore and the contact center platform.
- Test end-to-end — verify call flow, bot responses, and agent handoff behavior.