Using the JIRA Action Templates

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Use prebuilt JIRA action templates to auto-create dialog tasks for managing issues.

To access templates:

1. Go to Automation AI > Use Cases > Dialogs and click Create a Dialog Task.

2. Under Integration, select JIRA.

   

3. If no integration is configured, click Explore Integrations to set one up. See Actions Overview.

   

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Supported Actions

Task	Description	Method
Create an Issue	Creates an issue in JIRA.	POST
Get an Issue by ID	Fetches issue details by ID.	GET
Get all issues	Retrieves all issues.	GET
Update an Issue	Updates an issue.	PUT
Delete an issue	Deletes an issue.	GET

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Create an Issue

1. Install the template from JIRA Action Templates.

2. The Create an issue dialog task is added with the following components:

   

   • createIssue – User intent to create an issue.

   • projectKey, summary, issueTypeName – Entity nodes for issue details.

   • getResourceIdService – Bot action service to get JIRA site resource ID.

   • createIssueService – Bot action service to create an issue. Click Edit Request:

     

     Sample Request:

     {
       "fields": {
         "summary": "messaging module is not working",
         "issuetype": {"name": "Bug"},
         "project": {"key": "DFJIIP"}
       }
     }
     

     Sample Response:

     {
       "id": "10000",
       "key": "ED-24",
       "self": "https://your-domain.atlassian.net/rest/api/3/issue/10000"
     }
     

   • createdIssueInfoService – Bot action service for additional issue details.

   • createIssueMessage – Message node to display responses.

3. Click Train, then Talk to Bot to test:

   

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Get an Issue by Key

1. Install the template from JIRA Action Templates.

2. The Get Issues by Key dialog task is added with the following components:

   

   • getIssuebyKey – User intent to find an issue by key.

   • issueKey – Entity node for the issue key.

   • getResourceIdService – Bot action service to get JIRA site resource ID.

   • getIssuebyKeyService – Bot action service to find an issue. Click +Add Response:

     

     Sample Response: (truncated)

     {
       "id": "10002",
       "timetracking": {
         "originalEstimate": "10m",
         "remainingEstimate": "3m",
         "timeSpent": "6m"
       }
     }
     

   • getIssuebyKeyMessage – Message node to display responses.

3. Click Train, then Talk to Bot to test:

   

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Get All Issues

1. Install the template from JIRA Action Templates.

2. The Get All Issues dialog task is added with the following components:

   

   • getAllIssues – User intent to view all issues.

   • getResourceIdService – Bot action service to get JIRA site resource ID.

   • getAllIssuesService – Bot action service to fetch all issues. Click +Add Response:

     

     Sample Response: (truncated)

     {
       "expand": "names,schema",
       "startAt": 0,
       "maxResults": 50,
       "total": 1,
       "issues": [
         {
           "id": "10002",
           "key": "ED-1"
         }
       ]
     }
     

   • getAllIssuesMessage – Message node to display responses.

3. Click Train, then Talk to Bot to test:

   

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Update an Issue

1. Install the template from JIRA Action Templates.

2. The Update an Issue dialog task is added with the following components:

   

   • updateIssue – User intent to update an issue.

   • issueKey, chooseField, updatedSummary, newLabel – Entity nodes for update details.

   • prepareUpdateIssuePayloadScript – Bot action script to prepare update payload:

     

   • getResourceIdService – Bot action service to get JIRA site resource ID.

   • updateIssueService – Bot action service to update an issue. Click Edit Request:

     

     Sample Request:

     {
       "update": {
         "summary": [{"set": "The updated summary"}],
         "labels": {"add": "Label_to_add_without_space"}
       }
     }
     

   • getIssuebyKeyService – Bot action service for issue details.

   • updateIssueMessage – Message node to display responses.

3. Click Train, then Talk to Bot to test:

   

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Delete an Issue

You can delete an issue only if the JIRA admin or project owner grants you delete permission.

1. Install the template from JIRA Action Templates.

2. The Delete an Issue dialog task is added with the following components:

   

   • deleteIssue – User intent to delete an issue.

   • issueKey – Entity node for the issue key.

   • getResourceIdService – Bot action service to get JIRA site resource ID.

   • deleteIssueService – Bot action service to delete an issue. Click Edit Request:

     

   • deleteIssueMessage – Message node to display responses.

3. Click Train, then Talk to Bot and follow prompts to delete an issue.