Admin Console Guide

The Administration module provides tools to manage your platform account, users, security, and billing. Use the sections below to find configuration guides and reference documentation.

Topics

Topic	Guide
Admin Console Overview	Admin Console
Administration Dashboard	Dashboard
User Management	Add users, manage groups and roles
App Management	Manage apps deployed in your account
Enrollment	Invite, import, and sync users
Security and Control	SSO, encryption, API scopes, 2FA, security settings
Analytics for Bots Admin	Bot-level analytics for admins
Billing	Plans, usage, and payments

Admin Console Overview

The Admin Console is the central hub for platform administrators to manage users, security, apps, and account settings.

Topic	Guide
Admin Console	Overview of the Admin Console and its modules

Administration Dashboard

The Dashboard gives administrators a real-time snapshot of platform activity, bot usage, and user engagement metrics.

Topic	Guide
Dashboard	View and interpret the Admin Dashboard

User Management

Manage the users, groups, and roles within your account.

Topic	Guide
User Management Overview	Overview of the Users module
Add Users	Add and manage individual users
Manage Groups	Create and manage user groups
Manage Roles	Define and assign roles to users

App Management

View and manage all apps (bots) deployed within your account from a central interface.

Topic	Guide
App Management	Manage apps across your account

Enrollment

Enroll users into the platform individually, in bulk, or by syncing from an external directory.

Topic	Guide
Invite Users	Send an invitation to a new user
Send Bulk Invites	Invite multiple users at once
Import User Data	Import users and user data from a file
Synchronize Users from Active Directory	Sync users automatically from Active Directory

Security and Control

Configure authentication, encryption, API access, and security policies for your account.

Using Single Sign-On (SSO)

Topic	Guide
Single Sign-On	Configure SSO for platform access

Enterprise Encryption

Topic	Guide
Enterprise Key Management	Manage enterprise encryption keys
BYOK for AWS	Bring your own key using AWS KMS
BYOK for Azure	Bring your own key using Azure Key Vault

API Scopes

Topic	Guide
API Scopes	Configure and restrict API access scopes

Two-Factor Authentication (2FA)

Topic	Guide
Two-Factor Authentication	Enable and manage 2FA for platform access

Security Settings

Topic	Guide
Security Settings	Configure platform-wide security policies

Analytics for Bots Admin

Access analytics scoped to bot performance and usage from the Admin Console.

Topic	Guide
Analytics	View bot analytics in the Admin Console

Billing

Manage your subscription plan, view usage, and handle payments.

Topic	Guide
Billing	Manage plans, usage limits, and billing details

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