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The platform organizes users and resources through Workspaces. A workspace is a container for users, applications, and access controls. When you join the platform, you either join an existing workspace or are assigned a new one. Workspaces come in two types — Standard and Enterprise — each with different features, usage limits, and licensing options. To learn how workspaces are created for different usage scenarios, see Accessing the Platform.

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Roles

RoleDescription
Workspace OwnerThe user who created the workspace. Has access to the Administration Console and Manage Workspace. Can invite users, manage roles, and view plan and usage details.
App OwnerThe user who created an app. Can invite collaborators, transfer ownership, and own multiple apps. Workspace Owners can also change app ownership from the Administration Console.
CollaboratorA user invited to collaborate on an app. Has limited access based on their assigned role. A user can be a collaborator on some apps and an owner on others.

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Workspace Types

Every workspace is classified as Standard or Enterprise. Licenses, usage, and limits are governed by Kore.ai’s terms and conditions for your workspace type.

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Standard Workspace

All new workspaces start as Standard.
  • New apps include a free trial period. After the trial, you can subscribe to the Essential Plan or Advanced Plan.
  • Workspace or App Owners can request an upgrade to Enterprise. Kore.ai’s Customer Support team will process the request.

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Enterprise Workspace

Enterprise workspaces offer premium features, higher usage limits, and higher rate limits. Business accounts with custom contracts are automatically upgraded to Enterprise.
  • Features, usage limits, and rate limits are governed by your license agreement.
  • All apps in an Enterprise Workspace are assigned to the Enterprise Usage Plan. See Usage Plans.

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Enterprise Upgrade Flow

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Product-Specific Upgrades

Enterprise upgrades apply only to the products included in your license. For example, purchasing only Search AI upgrades the workspace for Search AI only — other products remain unchanged. Manage Workspace

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Post-Upgrade Access

After the upgrade, users can immediately access licensed products without going through the trial flow again.
Before UpgradeAfter Upgrade
Try Now button (Automation AI, Contact Center AI)Create New button
Contact Us button (Search AI, Agent AI)Create New button
Post-Upgrade Access Inside an app, users can access all products for which the enterprise holds a license. Product Switcher

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Partial Product Upgrades

When only certain products are upgraded, users can create apps only for those products. Products without an enterprise license remain unavailable. In the example below, only Automation AI and Search AI have enterprise licenses. Contact Center AI and Agent AI are not included. Get Started

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Workspace Linked to Multiple Apps

A Workspace Owner can manage Plan and Usage across multiple apps from a single view. Available actions:
  • Manage free and paid credits for individual apps.
  • View the number of paid and inactive apps.
  • View free credit statistics.
  • Upgrade the current plan or add funds.
  • View Current Credits, Allowed Requests, and Usage Trends.
  • View Billing Request Trends by week, month, or custom date range.
  • View Support Plan Type, Subscription Type, Subscription Fee, and Renewal Due Date.
  • Access Manage Tickets and Community pages.