Using the Twilio Action Templates

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Use prebuilt Twilio Verify action templates to auto-create dialog tasks for sending SMS and managing verification.

To access templates:

1. Go to Automation AI > Use Cases > Dialogs and click Create a Dialog Task.

2. Under Integration, select Twilio Verify.

   

3. If no integration is configured, click Explore Integrations to set one up. See Actions Overview.

   

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Supported Actions

Task	Description	Method
Send SMS	Sends an SMS to the registered phone number.	POST
Start Verification	Starts the verification of the phone number registered in Twilio.	POST
Verification Check	Checks whether the verification is successful or unsuccessful.	POST

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Send SMS

1. Install the template from Twilio Verify Action Templates.

2. The Send SMS dialog task is added with the following components:

   

   • sendSms – User intent to send SMS.

   • accountSid, twilioNumber, receiverNumber, message – Entity nodes for SMS details.

   • sendSmsService – Bot action service to send SMS. Click Edit Request:

     

     Sample Request:

     Body = {{message}}
     From = {{twilioNumber}}
     To = {{receiverNumber}}
     

     Click +Add Response:

     

     Sample Response:

     {
       "body": "Sent from your Twilio trial account - Hi Kore",
       "num_segments": "1",
       "direction": "outbound-api",
       "from": "{{twilioNumber}}",
       "status": "queued",
       "account_sid": "AC6bae65f877f2488c902f57ce1fxxxxx"
     }
     

   • sendSmsMessage – Message node to display responses.

3. Click Train, then Talk to Bot to test:

   
   You must add the country code before the receiver’s phone number. For example, to send an SMS to a US number, add +1.

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Start Verification

1. Install the template from Twilio Verify Action Templates.

2. The Start Verification dialog task is added with the following components:

   

   • startVerification – User intent to start verification.

   • serviceSid, receiverNumber, channel – Entity nodes for verification details.

   • startVerificationService – Bot action service to start verification. Click Edit Request:

     

     Sample Request:

     To = {{receiverNumber}}
     Channel = {{channel}}
     

     Click +Add Response:

     

     Sample Response:

     {
       "status": "pending",
       "account_sid": "AC6bae65f877f2488c902f57cexxxxx",
       "to": "+{{receiverNumber}}",
       "valid": false,
       "channel": "sms"
     }
     

   • startVerificationMessage – Message node to display responses.

3. Click Train, then Talk to Bot to test:

   

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Verification Check

1. Install the template from Twilio Verify Action Templates.

2. The Verification Check dialog task is added with the following components:

   

   • verificationCheck – User intent to check verification.

   • serviceSid, receiverNumber, code – Entity nodes for verification check details.

   • verificationCheckService – Bot action service to check verification. Click Edit Request:

     

     Sample Request:

     To = {{receiverNumber}}
     Code = {{code}}
     

     Click +Add Response:

     

     Sample Response:

     {
       "status": "approved",
       "account_sid": "AC6bae65f877f2488c902f57xxxxx",
       "to": "{{receiverNumber}}",
       "valid": true,
       "channel": "sms"
     }
     

   • verificationCheckMessage – Message node to display responses.

3. Click Train, then Talk to Bot to test: