Back to Admin Console Guide The Bots Management module lets admins deploy, approve, and assign bots developed on the Kore.ai Bot Builder. From here you can approve or reject deployment requests, manage tasks, and assign bots to users or groups.
Deploying Bots After a developer publishes a bot from Bot Builder, it appears on the Deployment Requests page. Bots are not available to users until the admin approves and assigns them.
Approval Modes Mode Behavior Auto-approve Bots are approved immediately when published and skip the Deployment Requests page. Configured under Preferences . Manual approval Admin must review and approve each request before the bot is available to users.
Deployment Request Columns Column Description Bot Icon Icon displayed to end-users Bot Name Name of the bot Bot Type Standard, Universal, etc. Tasks Number of tasks in the bot Version New (never deployed) or Upgrade (updated version) Purpose Consumer Use or Enterprise Use Requested by Developer who submitted the bot Requested on Submission date
To Approve a Bot
On the Deployment Requests page, hover over the bot and select the Publish icon.
Optionally, select Bot to review pending tasks and details (dialog tasks, NL config, channels, API extensions, settings, comments).
Select Next (or Publish for upgrades).
On approval success, select Continue — you are redirected to the Enterprise or Consumer Bots page based on the deployment model.
To Reject a Bot
On the Deployment Requests page, hover over the bot and select the Reject icon.
In the Reject bot dialog, select the tasks to reject.
Enter a reason in the Provide a reason field.
Select Reject .
The bot is removed from the Deployment Requests page and its status reverts to Configured in Bot Builder.
Managing Enterprise Bots Enterprise bots are approved bots with the deployment model set to Enterprise . They must be assigned to users before anyone can access them.
Columns Column Description Bot Name Name of the bot Published By Developer who published the bot Bot Type Standard, Universal, etc. Channels Channels the bot is accessible from
Assigning Users
Select the Ellipses icon for the bot and choose Bot & Task Assignments .
Select Assign Bot’s Tasks (or No assignments to disable access for all users).
Expand a task and choose one of:
All users in your enterprise — All current and future usersAssign user groups — Opens a group selector dialogAssign individual users — Opens a user selector dialog
Select Done → Done → Apply .
Bot Settings From the Ellipses icon, select Bot Settings to:
Setting Description Auto Approve Do not approve, auto-approve all, or auto-approve specific components (New Channels, New Tasks, Channel Upgrades, Task Upgrades) Deployment model Read-only — shows Enterprise use Approved channels Select or clear channels available to users (at least one must be enabled) Notify users Send email notifications for bot changes Email developer Open mail client to email the bot developer
Select Apply to save.
Change Bot Owner
Assign a new role to the current owner.
Select the new owner from the list of developers.
Managing Bot Tasks After deployment, you can suspend or reactivate individual tasks.
About suspended tasks: Users cannot access suspended tasks. The bot does not send alerts or respond to action requests for suspended tasks. An alert is sent to configured users when a task is suspended or reactivated. Developers can still update suspended tasks in Bot Builder — they remain suspended until the admin reactivates them.
Select Ellipses > Manage Bot tasks .
Expand the Bot tasks field.
Select or clear task checkboxes to deploy or suspend.
Select Confirm twice.
Managing Consumer Bots Consumer bots are approved bots with the deployment model set to Consumer . They are available to customers immediately after approval — no user assignment is needed.
Additional Columns Column Description Plan Type Plan under which the bot was published
Bot Settings, Change Owner, and Manage Tasks Same process as Enterprise Bots — see sections above. Bot Settings for consumer bots omits the user notification option.
Restore a Bot A published bot with active dialog tasks can be restored within 30 days of deletion.
On the Consumer Bots page, select Ellipses > Restore for the bot.
Restoration reinstates the app with all pre-deletion configurations.
Managing Smart Bots Smart bots are displayed on the Smart Bots page. Management follows the same pattern as Enterprise and Consumer bots.
Columns Column Description Bot Name Name of the bot Published by Developer who created the bot Tasks Number of tasks Channels Channels where the bot is accessible
Preferences The Preferences page controls the admin approval process at the account level. You can automate deployment approvals and bot task assignments.
Automate Deployment Requests
Under Deployment Requests , select Automatically approve all new deployment requests .
Select Save .
Automate Bot Assignments Bot assignments cannot be automated unless deployment requests are already set to auto-approve.
Under Enterprise Bots Assignments , select Automatically assign all approved bots, their tasks, and channels .
Select Save .
When both are automated, users receive new bots immediately after a developer publishes them.
Manual Approval
Under Enterprise Bots Assignments , select Hold all deployment requests for manual admin approval .
Select Save .
Deleted Bots Permanently deleted bots are listed on the Deleted Bots page.
Column Description Bot Name Name of the deleted bot Deletion requested by User who requested deletion Deletion Request Date the deletion was requested App Creation Date Date the app was created Deletion Date Date of permanent deletion
