Using nlMeta

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nlMeta lets you programmatically control the AI Agent’s conversation flow. Use it to trigger a specific intent, pre-populate entity values, or override the NLP engine’s detection—based on external data such as backend system responses or the hosting webpage.

Common scenarios:

• A backend system provides context suggesting a different task than what the NLP engine identified.
• A welcome message shows flight deals; when a user selects one, the “Book Flight” task is triggered with pre-filled travel details.

You can send nlMeta via the BotKit SDK, Widget SDK, or Web SDK.

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nlMeta Object

The nlMeta object is processed by the AI Agent before any other NLP evaluation. If the specified task isn’t found, the agent responds: “Dialog task required for conversation not available.”

Structure

{
  "nlMeta": {
    "intent": "<intent_name>",
    "childBotName": "<child_bot_name>",
    "isRefresh": true,
    "entities": {
      "<entity1_name>": "value1",
      "<entity2_name>": "value2"
    },
    "interruptionOptions": {
      "hr": {
        "h": 1,
        "r": 1,
        "nn": true
      }
    }
  }
}

Parameters

Parameter	Description
nlMeta	Container object for natural language metadata.
intent	Intent to trigger, identified externally.
entities	Key-value pairs of entity names and values for the triggered intent.
isRefresh	true — ends the current task and starts the new task. false (default) — follows hold and resume settings.
interruptionOptions	Controls behavior when a task is already in progress. Options: discardAll (discard all tasks) or hr (hold and resume).

interruptionOptions: hr

Property	Value	Behavior
h (hold)	1	Hold current task; resume after new task completes.
	2	Discard current task; switch to new.
	3	Switch to new task silently; discard current.
	4	Continue current task; add new task to follow-up list.
	5	Let the user choose.
r (resume)	1	Confirm with user before resuming held task.
	2	Notify user that held task is resuming.
	3	Resume held task silently.
nn (neverNotify)	true	Always resume silently if task ended in a single response.
	false	Notify the user.

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Usage

BotKit SDK

Pass nlMeta as part of the metaInfo object:

data.metaInfo = {
  "nlMeta": {
    "intent": "Authenticate User",
    "isRefresh": true,
    "entities": {
      "Name": "John"
    },
    "interruptionOptions": "discardAll"
  }
}

Web SDK

Send nlMeta using the sendMessage function in chatWindow.js:

if (_this.text() == "Existing") {
  me.sendMessage(_this, attachmentinfo, {
    "nlMeta": { "intent": "Authenticate User" }
  });
} else {
  me.sendMessage(_this, attachmentinfo);
}

The Authenticate User intent is triggered when the text field equals "Existing".

Widget SDK

Include nlMeta in the payload for templates such as button, menu, or list. See Widget SDK Message Formatting and Templates.

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FAQs

Does the platform honor interruption settings when receiving a new intent via NLMeta from BotKit?

Yes. All interruption settings are honored.

Does BotKit provide access to the current node and dialog name?

Yes. BotKit has full access to the context object, which includes the current task and entity details.

Can I set an entity value directly from BotKit using NLMeta?

Yes. You can set entity values for an ongoing dialog task.

Can I trigger an FAQ using NLMeta?

Yes. Add "intentType": "KG" to the nlMeta object. By default, NLMeta triggers dialog tasks; this key triggers FAQs from the Knowledge Graph instead.

if (data.message === "TriggerFAQFromNLMeta") {
  let metaInfo = {
    "nlMeta": {
      "intent": "How do I open savings bank account?",
      "intentType": "KG"
    }
  };
  data.metaInfo = metaInfo;
  return sdk.sendBotMessage(data, callback);
}

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