Re:amaze Connector

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Re:amaze is a customer support and helpdesk platform that centralizes communication and customer engagement. The Search AI Re:amaze Connector ingests and indexes content from your Re:amaze account — including help articles — enabling efficient search across your support resources.

Specification	Details
Repository type	Cloud
Supported content	Articles
RACL support	Yes
Content filtering	No

Prerequisites

• A Re:amaze account with developer access to generate an API token.

Generate an API Token

1. Go to Settings in your Re:amaze account.
2. Under the Developer section, click API Token.
3. Click Generate New Token to create a unique token.

Save this token — it is used to authenticate Search AI’s access to Re:amaze via its APIs.

Configure the Connector in Search AI

Go to the Authorization page of the Re:amaze Connector, enter the following details, and click Connect.

Field	Description
Name	Unique name for the connector
Brand Name	Domain name of the brand whose data you want to ingest. Each Re:amaze account can have one or more brands; find the host domain on the Brand Settings page.
Email	Email address of the user account
API Key	API token generated in Re:amaze

Content Ingestion

After connecting, go to the Configuration tab to set up synchronization:

• Sync Now — Immediately ingest content.
• Schedule Sync — Set up recurring sync at a future time.

Search AI ingests article content from Re:amaze, capturing metadata such as the article topic and author.

RACL Support

Article access is controlled by article status:

Status	Access	sys_racl value
Published	Public — accessible to all users	*
Draft, Unlisted, or Internal	Restricted to the author and brand users	Author’s email address and brand name

To grant all users of a specific brand access to restricted articles, use the Permission Entity APIs to add users to the corresponding brand name permission entity.