Back to Admin Console Guide The Analytics module provides a history of all administrative activity. Use it to review admin and user events such as logins, logouts, and configuration changes, and to view bot chat history.
Audit Report The Audit Report page shows system and user events with the following attributes: User Name , User Email , Date/Time , and Description .
Filters Use filters to narrow the event list:
Date Filter Option Description Past 24 hours Default selection Past 7 days Last week’s events Custom range Select start and end dates
Event Filter (select via the Filters button)Filter Description User Name / App Name Show events by a specific user or app Event Category Filter by category — shows All by default Event Name Filter by a specific event within the selected category
Search Enter at least 3 characters in the Search field to filter results as you type. Clear the field and press Enter to show all entries.
Search uses up to the first 20 characters of each search term.
Export Select the Export icon to download the audit report as a CSV file.
Record Details Select any entry to view full event details.
The Audit Report includes events from multiple Kore.ai products. To filter for XO Platform data, search for App Builder (case-sensitive) in the Description field. For complex filtering, export the report and use a spreadsheet editor.
Audit Event Reference Event Type Description User Created A user account was created User Modified A user profile was updated User Deleted A user account was deleted Group Created A group was created Group Updated A group was updated Group Deleted A group was deleted Users Added to Group Users were added to a group Groups Added to Group Groups were added to a group Users Removed from Group Users were removed from a group Groups Removed from Group Groups were removed from a group Admin Role Assigned to Users A user was assigned an admin role Admin Role Deleted for Users A user was removed from an admin role Bot Role Assigned to Users A bot role was assigned to users Bot Role Deleted for Users A bot role was removed from a user Role Created A custom admin or bot role was created Role Updated A custom admin or bot role was updated Role Permissions Updated Permissions on a role were updated Role Deleted A custom admin or bot role was deleted Role Assigned to Groups A role was assigned to groups Role Assigned to Users A role was assigned to users Role Deleted for Users A role was removed from users Role Deleted for Groups A role was removed from groups Kore Connector Modified Connector details were modified Kore Connector Status Connector status changed Kore Connector Deleted A connector was deleted Kore Connector Certificate A connector certificate was generated App Created An app was created App Modified The client secret for an app was reset App Deleted An app was deleted App Scopes Assigned App scopes were assigned App Scopes Modified App scopes were modified App Scopes Deleted App scopes were deleted Settings Modified Context persistence settings were modified Bot Deployment Approved A bot deployment request was approved Bot Deployment Rejected A bot deployment request was rejected Bot Deployment Settings Deployment or assignment settings were modified Bot Task Suspended A task was suspended Bot Task Activated A task was activated Bot Owner The bot owner changed Bot Auto Approve Auto-approve settings changed Bot Channels Modified A channel was enabled or disabled for a bot Bot Task Assignment Tasks were assigned/unassigned to users or groups User Enrollment Preferences Self-signup settings changed Accept Enrollment Request An enrollment request was accepted Reject Enrollment Request An enrollment request was rejected Kill Session A session was terminated (includes both the affected user and the admin who acted) Access Chat History A user’s chat history was viewed (includes session ID) Download Chat History A user’s chat history was downloaded (includes session ID)
Bot Chat History View chat history for all deployed bots from Analytics > Bot Chat History .
Select a chat entry to view the full conversation. You can navigate to the user’s previous and next sessions.
Columns Column Description Bot Name Name of the bot in the chat Timestamp Date and time of the chat (YYYY-MM-DD HH:MM AM/PM) in the selected time zone Channel Channel where the chat occurred Language Language of the chat User Platform-generated user ID or channel-assigned user identity Export Option to export the individual chat in Excel or PDF format
Filters and Controls Time Zone — Defaults to Local . Change using the Change link.Search — Enter at least 3 characters to filter results. Clear and press Enter to show all.Timestamp Filter Option Description 24 hours Default setting 7 Days Last week Custom Select start and end dates
Export — Download Chat History results in CSV format.Filters Filter Description Bot Filter by one or more bots User Filter by Kore-generated or channel user ID (available only when a single bot is selected) Conversation type Interactive sessions (user sent messages) or non-interactive sessions Channel Filter by interaction channel Language Filter by interaction language Meta tags Filter by message, user, or session-level meta tags (AND condition across multiple tags; available when at least one bot is selected)
Chat History Details Selecting a chat entry opens detailed user information.
Trace IDs are retained in logs for 30 days. Expired Trace IDs show: Trace Id: Trace records for this message are not available.
User Profile Attribute Description Kore User ID Platform-assigned user ID Channel Data User context data from the channel User Meta Tags Count and key-value pairs of the most recent meta tags Latest Interaction Last interaction timestamp Total Conversation Sessions All-time count of interactive and non-interactive sessions Total Sessions (Last 30 Days) Sessions in the last 30 days Last 30 Days Intent Detection Rate (Identified intents / (Identified + Unidentified)) × 100 Intents Requested Total identified + unidentified utterances Intents Identified Total identified intents Last 30 Days Goal Completion Rate (Success tasks / (Success + Failed)) × 100 Tasks Initiated Total success + failed tasks Tasks Completed Successfully completed tasks Recent Conversation Flows Top 10 flows executed in the last 30 days
User Conversation Sessions Session Attributes Attribute Description Session Start Session start date and time Session End Session end date and time Channel Channel of the session Agent Transfer Tag Sessions where the user was transferred to an agent Drop Off Tag Sessions where the user dropped off Total Success Tasks Count of successfully completed tasks Total Failed Tasks Count of failed tasks Intents Identified Count of identified intents Intents Not Identified Count and list of unidentified intents Conversation Path Series of tasks initiated in the session Session Meta Tags Count and details of session meta tags
Conversation Transcript Attribute Description Message Meta Tags Chat transcript annotated with message-level tags Agent Transfer Marks the point of agent transfer Drop Off Marks the point the user dropped off
