Managing Users

Back to Admin Console

Manage user accounts, roles, and profile settings from User Management > Users in the Admin Console.

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Users List

Columns

Column	Description
Name	Username and selection checkbox
Email Id	Registered email address
Account Role	Assigned role
Status	Active (can interact with platform users), Inactive (invited but not yet joined), or Locked (exceeded max login attempts)

Select a user row to open the User Details page.

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User Profile

View and edit a user’s profile from the Profile tab.

Field	Description
Status	Active (shows last login), Not Active (shows invite sent date), or Suspended (shows last login; use the More icon to activate)
Groups	Groups the user is assigned to. Use Edit to add or remove.
Admin Role	Current admin role. Use Edit to add or remove.
Bot Builder Access	Modify using the Edit link.
User Details	First Name, Last Name, email (read-only), and other profile fields.

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Sessions / Devices

The Sessions/Devices tab shows the user’s active sessions with session ID, device type, and last activity timestamp.

Select Kill Session to immediately end a specific session.

Warning: The session ends immediately with no confirmation prompt.

Cross-Workspace Session Management

The platform manages sessions at the platform level, not per workspace. A single session is shared across all workspaces a user belongs to. Admins can view and terminate sessions regardless of workspace.

Security considerations:

• Users’ sessions in one workspace are visible to admins of other workspaces they belong to.
• Cross-workspace monitoring helps detect suspicious activity.
• Users may be logged out if an admin from any workspace terminates their session.

Best practices:

For Admins	For Users
Use session management responsibly	Be aware sessions are visible across workspaces
Notify users before terminating their sessions, especially those in other workspaces	Log out of inactive sessions
Regularly review active sessions	Report suspicious session activity to the workspace admin

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Manage Bots

The Manage Bots tab shows the bots the user has access to and their role (Owner, Developer, or Tester).

As admin, you can edit or delete a user’s bot role. Bot Owner role cannot be modified — it is assigned at bot creation.

To assign a bot role to the user, select a bot and a role from the dropdowns.

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User Actions

Access these options from the More icon on the User Profile page.

Reset Password

Send a password reset email to the user. Available only when SSO is not enabled.

When SSO is enabled, password policies are managed by the SSO provider, not the platform. Admins can still access the Admin Console directly using their password credentials — see Bypass SSO.

Delete User

Delete a user from the More icon, or from the Users list by hovering over the row and selecting the delete icon.

You cannot delete a user who is the owner of an app. Transfer bot ownership before deleting the user.

Transfer Ownership

Available only to the Primary Master Admin. Transfers ownership of a specific bot to another user. Enter the new owner’s email ID or name.

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User Settings

Configure which profile fields are visible on user profile pages, and whether users can edit them.

Go to User Management > User Settings.

Default Fields (Always Visible)

Field	Editable by User
First Name	Configurable via Allow Edits
Last Name	Configurable via Allow Edits
Profile Picture	Configurable via Allow Edits

Controlled Fields (Disabled by Default)

Admins can enable these fields for user profiles:

• Company
• Department
• Title
• Mobile Number
• Work Number
• Address (Number & Street)
• Address (Street/Suite #)
• City, State, Zip, Country

For each field, select or clear Allow Edits to control whether users can modify their own data. Changes take effect at the user’s next login.