User Engagement Trend API

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To provide the number of users who have interacted with the bot in a given period across different time intervals.

Field	Value
Method	POST
Endpoint	https://{{host}}/api/public/bot/{{BotID}}/userEngagementTrend?aggregation_type={{type}}&start_date={{from}}&end_date={{to}}&channels={{channel}}
Content Type	application/json
Authorization	auth: {{JWT}} See How to generate the JWT Token.
API Scope	App Builder: User Engagement Trend; Admin Console: Not Applicable

Path Parameters

Parameter	Required	Description
host	Required	Environment URL, for example, https://platform.kore.ai
BotID	Required	Bot ID or Stream ID. You can access it from the General Settings page of the bot.

Sample Request

curl -X POST \
  'https://{{host}}/api/public/bot/{{bot_id}}/userEngagementTrend?aggregation_type=Hourly&start_date=2020-09-01&end_date=2020-09-05&channels=rtm' \
  -H 'auth: {{YOUR_JWT_ACCESS_TOKEN}}' \
  -H 'content-type: application/json'

Body Parameters

Parameter	Required	Type	Description
filters	Required		Object with the following details to filter the result set.
start_date	Required	Date	Refers to the start time of the period to be considered.
end_date	Required	Date	Refers to the end time of the period to be considered.
channel	Optional	String	Refers to the channel from which the interactions have happened.
aggregation_type	Optional	String	Refers to the type of aggregation: Hourly (default) or Daily.

Sample Response

When aggregation_type = Daily:

{
  "results":[
     { "date": "MMM DD YYYY",
       "users": "number of users"
      },
     { "date": "MMM DD YYYY",
       "users": "number of users"
      }
  ],
  "totalResults": 2
}

When aggregation_type = Hourly or empty or not given:

{
  "results": [
    {
      "date":"Aug 06 2020",
      "0 - 1": 20,
      "1 - 2": 0,
      "2 - 3": 0,
      "3 - 4": 10,
      "23 - 0": 0
    },
    {
      "date":"Aug 07 2020",
      "0 - 1": 20,
      "23 - 0": 0
    }
  ],
  "totalResults": 2
}