Delete Voice Campaign API (v2)

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Use this API to delete an active voice campaign for a given stream ID and campaign ID.

Method	DELETE
Endpoint	https://{{host}}/campaign/api/v2/public/{{streamId}}/campaign/{{campaignId}}?accountId={{accountId}}&campaignType=voice
Content-Type	application/json
Authorization	auth: {{JWT}} See How to generate the JWT Token
API Scope	Campaign Management

Path Parameters

Parameter	Description	Type
host	Environment URL, for example, https://platform.kore.ai	string, required
streamId	Bot ID or Stream ID. You can get it from the general settings page.	string, required
campaignId	Unique identifier of the campaign to trigger.	string, required

Query Parameter

Parameter	Description	Type
campaignType	Type of Campaign. Use "voice"	string, required

Sample Request

curl --location --request DELETE 'https://{{host}}/campaign/api/v2/public/{{streamId}}/campaign/{{campaignId}}?accountId={{accountId}}&campaignType=voice' \
--header 'auth: <token>' \
--header 'accountid: 67777ce93e25326494exxxxx' \
--header 'iid: st-0603182c-7ffb-53c3-b307-47ca14bxxxxx'

Headers

Header	Description	Required/Optional
auth	JWT token for authentication.	string, required
iid	The Application Id.	string, required
accountId	The Account Id.	string, required

Sample Response

{
    "status": "success",
    "message": "Campaign Service Renewal Outreach Campaign61 deleted successfully",
    "data": {
        "_id": "cd-a1e45a7-e8ba-4e97-a339-476ebc7xxxxx",
        "name": "Service Renewal Outreach Campaign61",
        "lname": "service renewal outreach campaign61",
        "description": "Connects customers with live agents to assist with upcoming service renewals using progressive dialing. Ensures personalized support and improved engagement.",
        "dncLists": {
            "id": "cl-68b802a-2b99-4245-8eea-6d322a8xxxxx",
            "name": "DNC CL Dec 4"
        },
        "priority": "5",
        "dialingMode": "Progressive",
        "dialingStrategy": {
            "callerId": {
                "phoneNumber": "+181633xxxxx"
            },
            "callingHours": {
                "frequency": "WEEKLY",
                "days": [
                    {
                        "start": "9:00 AM",
                        "end": "6:00 PM",
                        "day": "MO"
                    },
                    {
                        "start": "9:00 AM",
                        "end": "6:00 PM",
                        "day": "TU"
                    },
                    {
                        "start": "9:00 AM",
                        "end": "6:00 PM",
                        "day": "WE"
                    },
                    {
                        "start": "9:00 AM",
                        "end": "6:00 PM",
                        "day": "TH"
                    },
                    {
                        "start": "9:00 AM",
                        "end": "6:00 PM",
                        "day": "FR"
                    }
                ],
                "timezone": "Asia/Kolkata"
            },
            "dialingOrder": "FIFO",
            "maxAttemptsPerRecord": 3,
            "defaultRetryPeriod": 10,
            "maxRingTime": 30,
            "useSystemMappings": false
        },
        "status": "Ready",
        "isFiltersEnabled": false,
        "createdAt": "2025-12-04T10:50:56.762Z",
        "updatedAt": "2025-12-05T06:31:23.308Z",
        "schedule": {
            "isSchedulingEnabled": false,
            "isRecurrenceEnabled": false
        },
        "contactLists": [
            "CL Only 2020 Dec 4"
        ]
    }
}

Response Parameters

Parameter	Description	Type
status	Indicates the success or failure of the request.	string
message	Response message providing details about the result.	string
data	Object containing the voice campaign details.	object
data._id	Unique identifier for the campaign. (UUID)	string
data.name	Display name of the campaign.	string
data.lname	Lowercase or internal name of the campaign.	string
data.description	Description of the campaign objective and functionality.	string
data.dncLists	Contains the contact lists added under the Do Not Call (DNC) list.	object
data.dncLists.id	Unique identifier of the contact list in the DNC list.	string (UUID)
data.dncLists.name	The name of the contact list included in the Do Not Call (DNC) list.	string
data.priority	Priority level of the campaign.	number
data.format	Format of the campaign (for example, basic, advanced).	string
data.dialingStrategy	Object containing dialing strategy settings.	object
data.dialingStrategy.callerId.phoneNumber	Phone number used as the caller ID.	string
data.dialingStrategy.callingHours.frequency	Frequency at which the campaign runs (for example, DAILY, WEEKLY).	string
data.dialingStrategy.callingHours.timezone	Time zone used for the campaign’s calling hours.	string
data.dialingStrategy.callingHours.days	Array of day-wise calling hour configurations.	array
data.dialingStrategy.callingHours.days[].day	Day of the week when the campaign runs. (Enum)	string
data.dialingStrategy.callingHours.days[].start	Start time for campaign activity on the given day. (Time)	string
data.dialingStrategy.callingHours.days[].end	End time for campaign activity on the given day. (Time)	string
data.experienceFlow	ID of the bot experience flow used in the campaign. (UUID)	string
data.status	Current status of the campaign (for example, Ready, Stopped).	string
data.createdAt	ISO timestamp when the campaign was created. (ISO 8601)	string
data.updatedAt	ISO timestamp when the campaign was last updated. (ISO 8601)	string
data.schedule	Object containing scheduling preferences.	object
data.schedule.isSchedulingEnabled	Indicates whether scheduling is enabled.	boolean
data.schedule.isRecurrenceEnabled	Indicates whether recurrence is enabled.	boolean
data.campaignInstanceId	Unique identifier for the specific instance of the campaign. (UUID)	string
data.contactLists	List of contact group names associated with the campaign.	array