API Rate Limits

The Platform enforces rate limits to restrict the number of API requests a user, account, or application can make within a timeframe. It helps prevent a single user or service from consuming disproportionate resources that could degrade the service for others.

When a rate limit is exceeded, subsequent requests will fail with one of the following error messages:

• Minute-based Limit: “You’ve exceeded the per-minute rate limit. Please wait for sometime before retrying.”
• Hour-based Limit: “You’ve exceeded the hourly rate limit. Please wait for sometime before retrying.”

Section	Description
Automation AI	Rolling rate limits across 60-second and 1-hour windows for bot, account, and request-level APIs.
Contact Center AI	Per-minute rate limits for account-level Contact Center APIs including analytics, agent, and campaign management.
Quality AI	Per-minute rate limits for raw data and auto QA reporting APIs.
Best Practices	Guidance on spreading calls, using filters, and handling limit errors with backoff strategies.

Automation AI

The Platform enforces rolling rate limits within a dynamic timeframe. Requests are monitored against both sixty-second and one-hour limits. As long as neither limit is exceeded, the application can continue making requests. However, if the one-hour limit is breached, all further requests are blocked, even if the sixty-second limit is still within bounds.

API Rate Limit Matrix

Enforcement Level	Rate Limit	API List
bot	60 per minute / 1800 per hour	Bot Definition APIs: Upload File, Import Bot as a New Bot, Import Bot into an Existing Bot, Import Bot Functions, Install Sample Bot, Bot Export, Enable Channel, Add and Enable a New Language, Enable an existing Language, Disable an existing Language, Update a Language Configuration, Publish Bot, Bot Variables Import, Batch Test Execution, Get Batch Test Suites, Export Batch Test Suite, Import Batch Test Suite, Delete Batch Test Suite, Delete Batch Test Suite Execution, Create (Import) a Conversation Test Suite, Conversation Test Suite Execution, Delete Conversation Test Suite. NLP Training APIs: ML Utterances Import, ML Utterance Train, ML Utterances Export, FAQ Training, Extraction from file or URL, Get Extractions History, Get Extraction Question, Get Knowledge Tasks, Add Questions from Extraction, Get FAQs, Update NLP Configurations. Analytics APIs: Find Intent, Conversation History, Conversation Summary, Feedback Analytics, Debug Logs, Get ChangeLogs, Sessions History, Get Dashboard Widget Data, Get Analytics, User Engagement Trend, Conversation Details and Summary.
request_id	60 per minute / 1800 per hour	Bot Definition Status APIs: Bot Import Status, Bot Export Status, Bot Publish Status, Batch Test Execution Status, Conversation Test Suite Creation Status, Conversation Test Suite Execution Status. NLP Training Status APIs: ML Utterances Import Status, ML Utterance Train Status, ML Utterances Export Status, FAQ Training Status.
account	60 per minute / 1800 per hour	Admin APIs: Get Bots, Import Roles, Get Roles, Get User Roles Details, Get Groups, Export Roles, Assign BT Roles, Assign Admin Roles, Update User Access, Create Users, Get Users Information, Update User, Remove Users from Account, Delete Customer Data, Delete Customer Data Status API, Get Admin Console Audit Logs.
bot	600 per minute / 18000 per hour	Bot Definition Notification APIs: Proactive Notification, Proactive Notification Status.
account+table	600 per minute / 18000 per hour	Data access APIs: Insert Data, Insert Bulk Data, Update Data, Delete Data, Get Table Data, Get View Data.

Contact Center AI

Contact Center AI enforces rate limits to restrict the number of API requests an account/application can make within a timeframe. Requests are monitored against a sixty-second limit. As long as the limit isn’t exceeded, the account/application can continue making requests.

API Rate Limit Matrix

Enforcement Level	Rate Limit	API List
account	60 per minute	Analytics and Reporting APIs, Agent Creation APIs, Skills APIs, Skill Group APIs, Agent Group APIs, Contacts Public APIs, Import/Export Data APIs, Transfer Conversation APIs, Queue Management APIs, WFM APIs, Hours of Operation API, Voice Gateway APIs, Campaign Management APIs-see the full list in the Contact Center API documentation.

Quality AI

Quality AI enforces rate limits to restrict the number of API requests an account/application can make within a timeframe. Requests are monitored against a sixty-second limit. As long as the limit isn’t exceeded, the account/application can continue making requests.

API Rate Limit Matrix

Enforcement Level	Rate Limit	API List
account	60 per minute	Raw Data API, Auto QA Reporting API

Best Practices

• Spread out calls evenly to avoid traffic spikes.
• Use filters to limit the data response size and avoid calls that request overlapping data.
• When the limit has been reached, stop making API calls. Wait for the specific time period to pass. Alternatively, implement a backoff strategy where your application automatically reduces its request frequency and retries failed requests after a calculated delay.

Need a higher or custom rolling Rate Limit? Contact support.