- Minute-based Limit: “You’ve exceeded the per-minute rate limit. Please wait for sometime before retrying.”
- Hour-based Limit: “You’ve exceeded the hourly rate limit. Please wait for sometime before retrying.”
| Section | Description |
|---|---|
| Automation AI | Rolling rate limits across 60-second and 1-hour windows for bot, account, and request-level APIs. |
| Contact Center AI | Per-minute rate limits for account-level Contact Center APIs including analytics, agent, and campaign management. |
| Case Management | Per-minute rate limits for case and task management APIs. |
| Quality AI | Per-minute rate limits for raw data and auto QA reporting APIs. |
| Best Practices | Guidance on spreading calls, using filters, and handling limit errors with backoff strategies. |
Automation AI
The Platform enforces rolling rate limits within a dynamic timeframe. Requests are monitored against both sixty-second and one-hour limits. As long as neither limit is exceeded, the application can continue making requests. However, if the one-hour limit is breached, all further requests are blocked, even if the sixty-second limit is still within bounds.API Rate Limit Matrix
| Enforcement Level | Rate Limit | API List |
|---|---|---|
| bot | 60 per minute / 1800 per hour | Bot Definition APIs: Upload File, Import Bot as a New Bot, Import Bot into an Existing Bot, Import Bot Functions, Install Sample Bot, Bot Export, Enable Channel, Add and Enable a New Language, Enable an existing Language, Disable an existing Language, Update a Language Configuration, Publish Bot, Bot Variables Import, Batch Test Execution, Get Batch Test Suites, Export Batch Test Suite, Import Batch Test Suite, Delete Batch Test Suite, Delete Batch Test Suite Execution, Create (Import) a Conversation Test Suite, Conversation Test Suite Execution, Delete Conversation Test Suite. NLP Training APIs: ML Utterances Import, ML Utterance Train, ML Utterances Export, FAQ Training, Extraction from file or URL, Get Extractions History, Get Extraction Question, Get Knowledge Tasks, Add Questions from Extraction, Get FAQs, Update NLP Configurations. Analytics APIs: Find Intent, Conversation History, Conversation Summary, Feedback Analytics, Debug Logs, Get ChangeLogs, Sessions History, Get Dashboard Widget Data, Get Analytics, User Engagement Trend, Conversation Details and Summary. |
| request_id | 60 per minute / 1800 per hour | Bot Definition Status APIs: Bot Import Status, Bot Export Status, Bot Publish Status, Batch Test Execution Status, Conversation Test Suite Creation Status, Conversation Test Suite Execution Status. NLP Training Status APIs: ML Utterances Import Status, ML Utterance Train Status, ML Utterances Export Status, FAQ Training Status. |
| account | 60 per minute / 1800 per hour | Admin APIs: Get Bots, Import Roles, Get Roles, Get User Roles Details, Get Groups, Export Roles, Assign BT Roles, Assign Admin Roles, Update User Access, Create Users, Get Users Information, Update User, Remove Users from Account, Delete Customer Data, Delete Customer Data Status API, Get Admin Console Audit Logs. |
| bot | 600 per minute / 18000 per hour | Bot Definition Notification APIs: Proactive Notification, Proactive Notification Status. |
| account+table | 600 per minute / 18000 per hour | Data access APIs: Insert Data, Insert Bulk Data, Update Data, Delete Data, Get Table Data, Get View Data. |
Contact Center AI
Contact Center AI enforces rate limits to restrict the number of API requests an account/application can make within a timeframe. Requests are monitored against a sixty-second limit. As long as the limit is not exceeded, the account/application can continue making requests.API Rate Limit Matrix
| Enforcement Level | Rate Limit | API List |
|---|---|---|
| account | 60 per minute | Analytics and Reporting APIs, Agent Creation APIs, Skills APIs, Skill Group APIs, Agent Group APIs, Contacts Public APIs, Import/Export Data APIs, Transfer Conversation APIs, Queue Management APIs, WFM APIs, Hours of Operation API, Voice Gateway APIs, Campaign Management APIs — see the full list in the Contact Center API documentation. |
Case Management
Case Management enforces rate limits to restrict the number of API requests an account/application can make within a timeframe. Requests are monitored against a sixty-second limit. As long as the limit is not exceeded, the account/application can continue making requests.API Rate Limit Matrix
| Enforcement Level | Rate Limit | API List |
|---|---|---|
| account | 60 per minute | Create Case, Get Cases, Update Case, Create Task, Get Tasks, Update Task |
Quality AI
Quality AI enforces rate limits to restrict the number of API requests an account/application can make within a timeframe. Requests are monitored against a sixty-second limit. As long as the limit is not exceeded, the account/application can continue making requests.API Rate Limit Matrix
| Enforcement Level | Rate Limit | API List |
|---|---|---|
| account | 60 per minute | Raw Data API, Auto QA Reporting API |
Best Practices
- Spread out calls evenly to avoid traffic spikes.
- Use filters to limit the data response size and avoid calls that request overlapping data.
- When the limit has been reached, stop making API calls. Wait for the specific time period to pass. Alternatively, implement a backoff strategy where your application automatically reduces its request frequency and retries failed requests after a calculated delay.