Configuration Guides
| Guide | Description |
|---|---|
| Widget Settings | Configure channel-specific widget behavior (Proactive Mode, Agentic Copilot, transfer handling) and global settings (URL behavior, data format, language, display options). |
| Widget Theming and Layout Customization | Customize the widget’s visual layout — menu labels, tab order, search result display, dialog task grouping, and action button visibility — per channel. |
| Conversation Events | Configure Welcome Events (on-connect dialog tasks, greeting messages, priority settings) and Exit Events (end-of-conversation dialog tasks, conversation summaries, and Agentic App triggers). |
| Feedback Settings | Configure context-specific and overall widget feedback messages for dialog tasks, answers, FAQs, summaries, and Agentic responses. |
| Linked Services | Connect Agent AI to Search AI for enhanced search capabilities, and configure Agentic Copilot apps for autonomous, end-to-end conversation handling. |
| Agent AI Mapping | Assign Agentic Copilot apps and Dialog Tasks to specific queues so agents see only the tasks and automations relevant to their queue. |
| Third Party Configuration | Manage app configuration parameters such as QueueIdentifier and custom data to enable dynamic iframe URL generation for third-party CCaaS and CRM platforms. |
| Custom LLM Model in GenAI | Create a custom LLM integration and select it as the model for generating conversation disposition summaries, replacing the default OOTB Kore Summarization model. |
| Configure Auto Summarization with Custom Dialog Tasks | Host your own summarization model and connect it to Agent AI via a custom dialog task that fetches the transcript, generates the summary, and displays it at conversation end. |
| Supported Languages | Review which Agent AI features — Dialogs, Widget Localization, Greeting Messages, Summarization, Answers, Playbooks, and Coaching — are available for each supported language. |